Operations Manager L3
Operations Manager L3
Posted on :
02-10-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Role & Responsibilities
- Own day-to-day on-site operations for assigned cohorts/programs: monitor SLAs resolve exceptions and ensure timely delivery of learner services.
- Define measure and drive KPIs (attendance completion placement pipeline metrics); create weekly/monthly dashboards and take corrective actions.
- Lead and coach a small operations team set priorities distribute work and sustain a high-quality scalable service model.
- Partner with cross-functional teams (Academics Placement Sales Finance) to implement process improvements and enable smooth handoffs.
- Manage vendor relationships and third-party services; negotiate scope SLAs and ensure compliance with agreements.
- Conduct root-cause analysis for operational gaps and implement standardized SOPs checklists and audit mechanisms to reduce errors and rework.
Skills & Qualifications
Must-Have
- 3 years of hands-on operations or program-management experience (education/edtech BPO logistics or high-volume service operations preferred).
- Proven track record of meeting SLA/KPI targets and driving process improvements with measurable impact.
- Strong stakeholder management and communication skills; comfortable coordinating with cross-functional partners and senior leadership.
Preferred
- Experience managing on-site teams and vendor relationships in India.
- Proficiency in data reporting tools (advanced Excel/Google Sheets; basic SQL or BI exposure is a plus).
Benefits & Culture Highlights
- High-impact role in a mission-driven learner-centric environment with strong growth exposure.
- Collaborative metrics-driven culture that values continuous improvement and ownership.
- Opportunities for leadership development and cross-functional rotation as the business scales.
How to Apply: If you are a disciplined data-driven operations professional who thrives in fast-paced on-site environments and is excited to improve outcomes for learners we encourage you to apply.
teams,data,management,advanced,operations,skills,metrics,bpo,operations management,basic,leadership
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
