Marketing Communications Assistant and Digital Media Strategist

Job Overview:

DUTIES & RESPONSIBILITIES

ADMINISTRATIVE FUNCTION

Operational

• Directly reports to the Director of Marketing Communications
• Establishes Balanced Scorecard with the Director of Marketing Communications
• Forecasts and Manages Marketing Budget
• Handles processing of Discount-Complimentary-Upgrade-and-House-Use (DCUH) Purchase Payment Reimbursement and Billing statements
• Assesses Job Orders coming from Requesting Parties for brand standard compliance and document completeness.
• Documents deliverables using the Action Log for project tracking
• Maintains a shared folder of all approved/finalized press and broadcast releases advertisement advertorial talking points and speeches and program scripts
• Calls for a once-a-week alignment meeting of members of the Marcom Team every Monday morning.
• Calls for aonce-a-month story conference (StoryCon) for each to cluster properties to brainstorm and to share latest trends to aid copy and editorial content development

Report Generation

• Monitors and Updates Annual Balanced Scorecard
• Collects and Collates information for inclusion in the Monthly Accomplishment Report
• Prepares and Presents Monthly Accomplishment Report (BSC MDS PLUS OS Media Evaluation Highlights In-the-Pipeline) and provides insights/recommendations to Director of Sales and Marketing and General Manager.

BUSINESS COMMUNICATIONS

Marketing Communications

• Formulates Comprehensive Marketing Communications Plans
• Writes editorial and advertising copy
• Proofreads editorial and advertising content to ensure correctness/accuracy ofinformation spelling punctuation grammar use of appropriate words on owned paid and earned media for final approval of Director of Marketing Communications prior to release or implementation.
• Assesses and makes recommendations on how to calibrate editorial and advertising copy strategies based on actual performance and data driven insights.
• Formulates details and implements Marketing Communications activities
• Arranges assists and/or manages photography and videography of products and documentation of events for archiving and publicity purposes using owned earned and paid media
• Dispatches weekly press releases and monitors news pick-ups
• Places/Buys advertisement/advertorial and monitors actual publication
• Supports the company and its Crisis Response Team (CRT) in terms of Crisis Communications Management which includes news monitoring drafting of holding statement and online and on-ground media management.

Stakeholder Relations

• Gains establishes and maintains strong collaborative relationship with internal and external stakeholders including groups/departments and individuals in the company Media (Traditional Digital Content Creators) and various relevant partners and suppliers.

DIGITAL MEDIA

eCommerce

• Formulates Digital (Owned Paid and Earned) Media Strategy Plans
• Ensures that Digital (Owned Paid and Earned) Media Strategy Plans are cleared with the Director of Marketing Communications before being circulated to the requesting parties and EXCOM when necessary and implementation.
• Executes and ensures the timely delivery of approved Digital Media Strategy Plans.
• Maintains audits and updates Digital ((Owned Paid and Earned) Media Platforms/Ecosystem
• Assesses and makes recommendations on how to calibrate advertising and editorial copy strategies based on actual Digital performance.

Social Media

• Formulates and implements with the Social Media StrategistSocial Media Strategy Plans
• Co-manages andmaintains strong visibility in official owned Social Media Pages (Facebook. Twitter Youtube Linked-In)
• Researches and recommends list of Content Creators/Key Opinion Leaders to strategically engage with to help create awareness andinterest to hotels goods and services.
• Earns engages and retains strategic relationshipwith Key Opinion Leaders (KOLs) and content creators

PROPER DECORUM

Safety and Security

• Follows property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters).
• Follows company and department safety and security policies and procedures to ensure a clean safe and secure environment.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Reports work-related accidents or other injuries immediately upon occurrence to manager/supervisor.
• Maintain awareness of undesirable persons on property premises.

Policies and Procedures

• Protects the privacy and security of guests and coworkers.
• Follows company and department policies and procedures.
• Maintains confidentiality of proprietary materials and information.
• Ensures uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
• Protects company tools equipment machines or other assets in accordance with company policies and procedures.
• Performs other reasonable job duties as requested by Supervisors.

Guest Relations

• Thanks guests with genuine appreciation and provide a fond farewell.
• Addresses guests service needs in a professional positive and timely manner.
• Actively listens and responds positively to guest questions concerns and requests.
• Anticipates guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Welcomes and acknowledges each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
• Engages guests in conversation regarding their stay property services and area attractions/offerings.
• Assists other employees to ensure proper coverage and prompt guest service.
• Provides assistance to individuals with disabilities including assisting visually hearing or physically-impaired individuals within guidelines (e.g. escorting them when requested using words to explain actions writing directions on paper moving objects out of the way or offering access to Braille or TDD phones).

Working with Others

• Develops and maintains positive and productive working relationships with other employees and departments.
• Supports all co-workers and treat them with dignity and respect.
• Partners with and assist others to promote an environment of teamwork and achieve common goals.
• Handles sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.
• Moves lifts carries pushes pulls and places objects weighing less than or equal to 10 pounds without assistance.

Quality Assurance/Quality Improvement

• Complies with quality assurance expectations and standards.

Physical Tasks

• Enters and locates work-related information using computers and/or point of sale systems.
• Stands sits or walks for an extended period of time or for an entire work shift.
• Reads and visually verifies information in different forms (e.g. small print).

Other

• Works on assigned job-related tasks outside standard duties within personal and professional boundaries

Candidates Profile:

Experience:

• Required

Skills and Knowledge:

Analytical Skills

• Decision-Making
• Computer Skills
• Learning
• Problem Solving

Interpersonal Skills

• Team Work
• Customer Service
• Diversity Relations
• Interpersonal Skills

Organization

• Filing and Documentation
• Multi-Tasking

Communications

• English Language Proficiency
• Listening
• Communication
• Telephone Etiquette Skills
• Applied Reading

Personal Attributes

• Dependability
• Positive Demeanor
• Presentation
• Integrity
• Safety Orientation
• Adaptability/Flexibility
• Stress Tolerance