Service QA Intern (Next Level Internship)

Jakarta - Indonesia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

TheNext Level Internshipprogram by Mekari is a highway for achievement-oriented young talents to #ElevateThroughImpact in a competitive and encouraging environment where they get to contribute in raising Indonesias software standard.

If you are:

A University student studying in Indonesia
At least in your 3rd semester of study OR
An alumnus max. 1 year after graduation

Send in your application now and start your journey to:

Experience working at Indonesias no. 1 SaaS company
Get a min. 3-month period internship experience with your preferred team and role
Receive evaluations to keep your Next Level journey on track

By applying through this opening you are applying specifically for the role of Service QAIntern:

Job Description:

As a Service QA Intern you will work closely with our Service QA Associate to support:

Service Quality Monitoring & Evaluation

Monitor adherence to Standard Operating Procedures (SOPs) to ensure service quality and consistency across all divisions.
Conduct regular audits and evaluations to assess customer satisfaction with current service flows within each division.

Service Performance Measurement & Reporting

Develop comprehensive and well-structured scorecards aligned with OKRs (Objectives and Key Results) to track service quality metrics.
Utilize data analytics tools to monitor performance identify trends and document progress on quality improvement initiatives.
Create routine quality control reports that provide insights into service performance and areas for improvement.

Customer Satisfaction & Coaching

Analyze customer feedback to identify areas for improvement in service delivery.
Conduct coaching sessions for service agents providing feedback and guidance to enhance individual performance and customer satisfaction.
Prepare summaries of coaching sessions for team leaders to track progress and identify overall training needs.

Knowledge Management & Continuous Improvement

Maintain up-to-date knowledge of company products services and sampling methods.
Proactively research and stay informed on industry trends and best practices in service quality assurance.
Partner with team members and stakeholders to identify and implement continuous improvement initiatives.

Requirements:

Having a basic knowledge of software is preferred. Particularly in Accounting / HR.
Proactively keep up to date with current trends & strong analytical skills to solve problems.
Proficient with corporate productivity & web presentation tools.
Able to work with a team/independent & fast learner.
Strong sense of responsibility & result oriented.
Strong attention to detail with the ability to quickly adapt to new changes.
Experience in a customer service quality control or quality assurance role is a plus.

Still got any questions Shoot us a DM on Instagram at@lifeatmekari

Good luck and we hope you make it to the Next Level of your journey with Mekari!

Mekari Next Level Internship Program: Pick Your Team Pave Your Way

Required Experience:

Intern