Customer Service Representative

Porto - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Customer Service Representative (German)

Location: Porto Portugal

Work model: On-site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary bonuses

DUTIES AND RESPONSIBILITIES:

Handle all incoming contacts from bank clients via phone chat and email (appointments income statements PIN/TAN orders for online banking implementation of card blocking mediation between the customer and other bank branches feedback)
Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
Use adequate tools processes and/or methods to ensure the provision of accurate valid and complete information
Present the product range in a sales-oriented way support of central marketing campaigns

REQUIREMENTS:

Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
Ability to listen actively identify apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
Ability to take stressful situations well

OFFER:

A relocation support
Working hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am 8:00 pm in the future
2 weeks of training 1 week of nesting (100% on site)
A dynamic and creative team with positive and friendly atmosphere
Food vouchers
Guidance and tools to reach your full potential

To apply for this position and to explore many other exciting opportunities visit and apply through our career page: base 450.00 l. bonus 167.86 meals up to 200.00 p. bonus

Start 11th October

Abroad: 4 weeks in a hotel up to 700 reimbursement after 90 days From Portugal: 2 weeks hotel up to 150

Workplace: Porto Office Park

Position: Customer Service Representative (German) Location: Porto Portugal Work model: On-site Employment type: fixed term (6 months) with possibility of extension / permanent contract Remuneration: Base salary bonuses DUTIES AND RESPONSIBILITIES: Handle all incoming contacts from bank clients vi...