German Customer Support Specialist in Lisbon

Setubal - Portugal

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Launch Your Career in Customer Support!

Do you enjoy helping others and finding solutions with empathy and efficiency Join our team as a Customer Support Specialist and become a trusted point of contact for customers while gaining valuable professional experience in a collaborative growth-oriented environment.

Role Overview

As a Customer Support Specialist youll communicate with customers through digital channels providing clear guidance timely solutions and a friendly approach. Your role is essential in building customer confidence by resolving inquiries troubleshooting issues and ensuring every interaction is positive and professional.

Key Responsibilities

Customer Communication: Respond to questions and requests via chat email or other digital platforms.
Support & Troubleshooting: Assist customers with account management service inquiries and technical issues.
Information Delivery: Provide accurate and up-to-date details about products services and company procedures.
Escalation Handling: Identify and escalate complex cases to the appropriate teams for resolution.
Documentation: Maintain clear organized records of customer interactions and resolutions.
Team Collaboration: Work closely with colleagues to share insights and improve support processes.
Performance Focus: Meet or exceed service quality and response time objectives.
Continuous Learning: Stay informed about company policies updates and tools to provide the best possible support.

Requirements

Language Skills: Fluent in German (C2) and English (B2).
Eligibility: EU citizenship or a valid Portuguese residency card.
Experience: 01 year of experience in customer support or a related field.
Skills: Excellent communication analytical thinking and problem-solving abilities.
Mindset: Eager to learn proactive and motivated to grow in a dynamic environment.

Why Join Us

Competitive Salary: A compensation package that values your skills and potential.
Language Bonus: Extra pay for your German proficiency.
Meal Allowance: Support for your daily meals.
Health & Life Insurance: Comprehensive coverage for your peace of mind.
Onsite Work Environment: A collaborative and friendly workplace that fosters growth.
Relocation Package: Full assistance to ensure a smooth move to Portugal.

Ready to grow your career in customer support
Apply today and take the first step toward a rewarding professional journey!

Launch Your Career in Customer Support! Do you enjoy helping others and finding solutions with empathy and efficiency Join our team as a Customer Support Specialist and become a trusted point of contact for customers while gaining valuable professional experience in a collaborative growth-oriented ...