Technical Support Specialist III
Technical Support Specialist III
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1 Vacancy
Job Description
Role Details
Type of Support:Omnichannel (Mix of Voice and Non Voice)Contract Duration:Full Time
Training Schedule:To be Determined
Work Schedule:To be Determined
Work Type and Location:Hybrid Cubao or Taguig
Expected Start Date:October 9 2025
About Us
PartnerHero is now Crescendo a stronger bolder force in customer experience.
Crescendo represents growth momentum and transformation. By bringing together PartnerHeros world-class outsourcing expertise and Crescendos innovation in customer experience and operations were setting a new global standard. We deliverAugmented AI the powerful combination of agentic AI and real human expertise giving our partners scalable 24/7 support in any language without compromising quality or empathy.
At Crescendo we dont just connect talent with opportunity weelevate businesses and people worldwide. Our integrated technology global reach and people-first culture empower teams to thrive and partners to grow faster.
Welcome to Crescendo. Welcome to whats next..
The Role
We are thrilled to offer you an exciting opportunity to join our team and make a significant difference! As a Technical Support Specialist III you will play a crucial role in our businesss growth by helping us achieve our goals of supporting our partners.
In your role you will be responsible for running virtual site visits with customers capture photos/videos answer FAQs and setting clear expectations related to a clients EV installation. You will collaborate with Crescendo leadership partners and cross-functional teams to ensure the completion of tasks related to virtual site visits of EV charger installations. This role involves ensuring you uphold high-quality performance standards with operational excellence. The ideal candidate will have a background in customer success inside sales or tech-enabled consultative support. Experience in telecom solar/energy sales support or virtual inspections is a plus.
Our team comprises talented and passionate individuals. When you join us you will work with like-minded individuals committed to offering outstanding service to our partners. This is an exceptional opportunity to advance your career and substantially contribute to our business.
What Youll Do:
- Conducting virtual site visits with customers to assess their homes for EV charger installation capturing necessary photos and videos.
- Be prepared to answer frequently asked questions and set clear expectations for the installation process.
- Communicating clearly and effectively in both spoken and written English when interacting with customers and internal teams. Ensure all correspondence is professional and easy to understand.
- Actively listening to customer concerns and questions demonstrating empathy to build rapport and trust. Guide the customer through the process in a reassuring and calm manner.
- Confidently guiding homeowners through each step of the virtual site visit using video ensuring they understand the process. Provide clear concise instructions to facilitate a smooth experience.
- Utilizing basic technical knowledge to accurately identify electrical meters panels and optimal charger locations. This is crucial for a successful and safe installation plan.
- Meticulously capturing and summarizing all key findings from each site visit within the HubSpot notes system. This ensures accurate and detailed records for the installation team.
What We Expect From You:
- You possess 2 years of experience in a BPO role preferably in telecom solar/energy sales support virtual inspections or a related industry.
- You are a friendly patient and consultative guide for our customers confidently leading them through each step of a live video workflow. You put people at ease while expertly navigating them through the virtual site visit process.
- You have a knack for balancing exceptional customer service with a disciplined approach to data collection meticulously capturing all necessary information to ensure a flawless installation.
- You are detail-oriented and a self-starter who can solve problems independently or as part of a team.
- You can effectively multitask while ensuring high-quality service delivery and timely task resolution.
- You are skilled in proactive communication with partners and client-facing roles providing timely updates and building strong trust-based relationships.
- You have prior experience or a strong interest in home electrification and are eager to deepen your knowledge and grow into an electrical expert.
- You have worked with a CRM system (e.g. Salesforce Hubspot etc.).
- You have strong English proficiency in both speaking and writing.
What Youll Get In Return:
- Hybrid workplace - depending on the partner role management and/or personal workspace
- Full-time with the potential for overtime if requested and approved.
- Competitive compensation based on experience
- Attractive benefits package including medical dental and vision options based on location
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training and professional development opportunities
- 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.
- Care for others: Empathy is a key driver. When people thrive so does the mission.
- Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
- Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
- Take ownership: Bold choices with integrity at the corethats how impact lasts.
- Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.
Required Experience:
Senior IC
Employment Type
Full-Time
