Client Success Specialist (Part-Time)

looking for a passionate and reliableClient Success Specialistto join our growing team. Youll be the friendly voice and helpful hand ensuring our clients have a seamless and exceptional experience. Your work will be crucial in maintaining our reputation for excellent support and fostering a thriving client community.

- Please use the link at the bottom to apply for this position. -

Responsibilities:

• Respond to client and potential client inquiries via email and other channels in a professional and timely manner.
• Create and manage Standard Operating Procedures (SOPs) ensuring they are always up-to-date and easily accessible for the team.
• Manage our internal knowledge base keeping it current and easy to navigate for the team.
• Foster a thriving client community by answering questions updating resources and keeping everyone informed.
• Handle day-to-day client communication after their purchase ensuring a smooth and successful experience.
• Support the Client Success Sales and Marketing teams with administrative tasks as needed.
  

Qualifications:

• Exceptional written and verbal English communication skills with a friendly yet professional tone (German language is a plus!).
• Meticulous attention to detail and a commitment to accuracy.
• Punctual reliable and self-motivated with a proactive approach to problem-solving.
• Proven experience in client communication and the ability to navigate inquiries with common sense and professionalism.
• Experience in creating and updating SOPs or similar procedural documentation.
• Basic understanding of legal vocabulary and the digital nomad landscape (working knowledge of tax-free business structures is a plus).
• Proficiency in common office software and familiarity with knowledge base management tools is preferred.

This is a key role so were seeking a candidate with prior experience in client communication. We offer acompletely remote part-time positionwith fixed daily working hours and regular team meetings. If youre a detail-oriented individual who thrives in a supportive remote environment we encourage you to apply!

Ready to join the teamWe look forward to receiving your application through this link: encourage all qualified candidates to apply even if you dont meet all requirements.