Duty Manager
Duty Manager
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Job Description
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the worlds most international company
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Customer Centric Team and become a Certified International Specialist!
YOUR TASKS
Work Location: DHL Central Asia Hub Chek Lap Kok
Reporting to Vice President Hub Operations you will manage the 7 x 24 operations in our Hub warehouse to ensure smooth shipment transactions and fulfillment of quality and service standards under the fast-paced work environment.
YOUR TASKS
Lead a large team of warehouse staff on a shift roster basis to ensure proper shipment handling in accordance with DHL network processes and procedures
Plan organize and manage both warehouse and ramp operations and ensure high productivity
Oversee operational processes and ensure accurate and efficient performance and achievement of company objectives and targets
Work closely with government authorities airport personnel and overseas stations in DHL network to ensure reliable hub connections
Collaborate with other internal departments to ensure optimal service quality and customer satisfaction
Lead and execute contingency plans under emergency cases
Perform data analysis and prepare KPI reports
Implement corporate and regional initiatives and lead projects for continuous improvement
Participate in company audits
Manage manpower allocation and drive high-performance culture
Cultivate good team spirit and drive employee engagement
Manage contractor performance and ensure compliance of policies and standards
Ensure safe work environment and practices for all staff
YOUR PROFILE
- Bachelor Degree in Logistics Process Engineering Transportation Supply Chain or related disciplines
- At least 8 years experience in logistics operations experience in aviation or express industry is a definite advantage with at least 3 years in people manager role
- Experience in process engineering is highly preferred
- Knowledge of air transport practices and Hong Kong Customs regulations is an advantage
- Strong problem solving negotiation and influencing skills
- Excellent planning and project management skills
- Strong leadership competency in driving team performance and engagement
- Excellent communication skills with good command of spoken and written English and Chinese Putonghua is preferable
- Proficient in PC skills and MS Office applications
- Shift duty is required
OUR OFFER
- Strong career support in an international environment
- Great culture and colleagues
- Multifarious benefit program
Do you see a personal challenge in these versatile and responsible tasks Then apply now!
We look forward to receiving your application!
Required Experience:
Manager
Employment Type
Full-Time
