Customer Service Representative (remote)
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Job Location:
Tucson, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Job Summary
The customer service representative will be responsible for answering calls provide product information and help the customer by being informative empathetic and eager to quickly solve a customers problem. Must be willing to listen learn and resolve any customer inquiry that crosses your desk.
Customer Service Duties and Responsibilities
- Able to think fast find answers and respond quickly to customer issues all with a polite empathic and professional voice and manner
- Able to up-sell and cross-sell
- Able to generate sales leads from calls
- Answer and manage incoming calls emails chats and/or interactive voice response systems
- Ability to memorize recall or research answers quickly
- Excellent customer care and focus; ability to assess customers needs and provide the correct answer path troubleshooting or method for a positive customer experience
- Ability to learn and follow all customer service procedures and policies
- Strive to meet and go above personal and team targets goals and quotas
- Aim for customer resolution and return
- Record organize and file customer interactions and profile/account changes
- Able to address returns refunds and shipping tracking numbers
Customer Service Requirements and Qualifications
- High school degree or equivalent
- Previous experience in customer support client services sales or a related field
- Excellent at communicating over the phone and handling phone systems
- Basic computer skills and experience with tracking and recording call information filing documents or updating customer profiles/accounts
- Able to concentrate on multiple problems at once
- Excellent time management and prioritization skills
- Ability to answer the phone listen actively relay information and type basic information simultaneously
- Customer-focused for positive customer experience and resolution.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
