German Customer Advisor

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Responsibilities:

Provide excellent customer support in German language
Handle customer inquiries and resolve issues promptly and accurately
Ensure customer satisfaction by building rapport and maintaining a positive attitude
Assist customers in navigating the companys products and services
Handle customer complaints and provide appropriate solutions
Manage and update customer information in the company database
Collaborate with the customer support team to improve overall customer experience
Handle multiple customer interactions simultaneously while maintaining high quality
Adhere to company policies and procedures while handling customer interactions
Provide feedback to the team regarding common customer issues and trends

Essential Qualifications:

Fluency in the German language
High School Diploma or equivalent educational qualification
Strong customer service and communication skills
Computer literacy and proficiency in office administration
Ability to multitask and handle multiple customer interactions simultaneously

Desired Experience:

1-3 years of experience in a customer support role

Required Experience:

Unclear Seniority

Job Responsibilities:Provide excellent customer support in German languageHandle customer inquiries and resolve issues promptly and accuratelyEnsure customer satisfaction by building rapport and maintaining a positive attitudeAssist customers in navigating the companys products and servicesHandle cu...