Product Manager

Arlington, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Stand Together is a philanthropic community that helps Americas boldest changemakers tackle the root causes of our countrysbiggest problems from education to the economy broken communities and toxic division among dozens of other pressing issues. We provide our partners with access to resources including funding thought leadership a network of peers and a playbook for applying proven principles to transform lives and society.

Within this ecosystem were building Loop a groundbreaking platform thats transforming how Americas most vulnerable populations connect with critical services during times of crisis.

About Loop

Loop is a Stand Together Foundation technology platform partnering with 211 helplines nationwide to revolutionize social service delivery. By closing the loop with every caller through SMS follow-ups and data-driven insights Loop transforms one-time referrals into measurable outcomes and continuous improvement cycles.

Our platform doesnt just collect data it creates invisible intelligence that helps 211 specialists make better referrals enables service providers to understand their true capacity and impact and most importantly ensures that people in crisis get connected to help that actually works. Early pilots demonstrate strong caller engagement and show how 211s are already using this intelligence to improve funding decisions and service delivery.

The Opportunity

This role offers the unique opportunity to apply product excellence to one of societys most pressing challenges: ensuring that our most vulnerable neighbors can reliably access the help they need when they need it most.

In your first 612 months you will

* Deliver a 2026 roadmap that scales Loop to more 211s and pilots peer-informed recommendation flows (invisible intelligence).

* Strengthen product analytics and reporting (caller outcomes connection rates provider capacity signals) and ship improvements to the provider reports and dashboards.

* Run discovery with 211 leadership and front-line specialists; validate/prioritize features that improve referral success and follow-up quality.

* Stand up an experiment pipeline (hypothesis metric test decision) for messaging workflows and matching logic.

How You Will Contribute

Strategic roadmap & execution
Own Loops multi-quarter roadmap aligned to STFs mission and 211 partner goals.
Translate strategy into clear outcomes themes and prioritize bets with measurable impact.

Feature requirements & prioritization
Write crisp PRDs and acceptance criteria; break work into thin slices that deliver value early and often.
Balance user impact technical feasibility and data leverage (feedback capacity outcomes).

Stakeholder management & communication
Lead recurring discovery/feedback sessions with 211 teams (specialists supervisors execs).
Communicate progress decisions and learnings to STF leadership and partner 211s.

Product performance measurement
Define and monitor North Star and guardrail metrics (e.g. response rate connection rate time-to-help opt-in follow-ups provider signal freshness recommendation adoption).
Partner with data/engineering to instrument analytics and ship insights to 211s and providers.

Market research & competitive analysis
Track the service-navigation space and adjacent tools; identify partnership and differentiation opportunities informed by Loops unique dataset.

Agile collaboration (lightweight)
Facilitate scrum ceremonies for the Loop team (planning stand-ups retros) and maintain a healthy backlog in partnership with the Eng Lead/TPM.
Coordinate releases and QA readiness; drive crisp low-overhead execution.

What You Will Bring

5 years in product management delivering B2B2C/B2C platform products; evidence of outcome-oriented roadmapping and shipping impactful products.
Strong discovery skills with operational partners (contact centers government nonprofits vendor-management or similar).
Fluency with product analytics and experimentation (A/B tests cohort analysis metric design).
Excellent written communication (clear PRDs stakeholder updates decision memos).
Comfortable facilitating agile rituals and collaborating deeply with engineers and data teams.
Enthusiasm to contribute to Stand Togethers vision and principled approach to solving problems and a commitment to stewarding our culture which champions values including transformation and innovation entrepreneurialism humility and respect.

Stand Out Candidates Will Bring

Background in data products (outcomes capacity provider performance) and programmatic AI (LLM summarization ranking or recommendations).
Experience with two-sided marketplaces search/recommendation systems or CRM integrations in public-interest tech.

What We Offer

Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting flexible time off comprehensive health and dental plans plus wellness and mental health support through Peloton and Talkspace.
A meaningful career: Join a passionate community of over 1300 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover develop and apply their unique talents.
Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities allowing you to share in the success you help drive.

Our Values:Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management (PBM) a framework guided by the principles that drive human progress such as dignity openness and bottom-up empowerment. PBM empowers our employees to be entrepreneurial to innovate and to continually drive transformation.

We believe diversity fuels creativity broadens knowledge and helps drive success and that is why were proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty dignity respect and sensitivity.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Stand Together is a philanthropic community that helps Americas boldest changemakers tackle the root causes of our countrysbiggest problems from education to the economy broken communities and toxic division among dozens of other pressing issues. We provide our partners with access to resources inc...