Customer Service Representative Italian + English
Customer Service Representative Italian + English
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Job Description
Customer Service Representative Italian English
Remote in Portugal Full-Time Start Date: 23/Oct/25
Join our customer-focused team and make a difference supporting clients in the Italian market! We are looking for an empathetic detail-oriented Customer Service Representative fluent in Italian and English to help deliver excellent service for our global partners. This is a remote position but candidates must be based in Portugal specifically between Coimbra and Algarve.
What Youll Do
- Deliver exceptional customer service in Italian and English via phone chat and email.
- Handle inquiries provide accurate information and resolve issues effectively.
- Work within defined standards to meet customer satisfaction and service quality goals.
- Collaborate with colleagues and supervisors to improve workflows and processes.
Work Schedule
- Monday to Saturday including bank holidays
- 08:00 AM 06:00 PM (Portuguese time)
- Days Off: Sunday 1 rotational day
Compensation & Benefits
- Base Salary: 1000 gross/month (14 months)
- Position Bonus (Braga only): 20/month (12 months)
- Performance Bonus: 100/month (12 months)
- Meal Allowance: 7.23/day (net)
- Transport Allowance: 20/month
- Health Insurance: Available from day 1 (employee pays monthly fee; free after 6 months)
Welcome Bonus (for hires from 1 Sept onwards):
Paid in 12 monthly instalments during the first year (1/12 per month) conditional on maintaining <6% unjustified absenteeism in the prior month.
Note: This is not part of the fixed monthly salary package.
Lisbon-specific relocation benefits:
- Airfare reimbursement: Up to 400 in Economy class (paid after 6 months of contract)
- Relocation (outside Portugal): Room in shared apartment for max 12 months rent 280/month (utilities included) deducted directly from payslip.
- Remote work: No relocation provided for candidates outside Lisbon acceptance zone.
Requirements
- Fluency in Italian (C2) and English (C1).
- Reside in Portugal between Coimbra and Algarve.
- Excellent communication and problem-solving skills.
- Ability to work Monday Saturday rotation including bank holidays.
- Previous experience in customer service preferred (training provided).
Why Join Us
- Inclusive supportive remote work culture.
- Transparent rewards for performance.
- Stability with long-term career growth potential.
Employment Type
Full Time
