IT Support Technician

Durban - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Coactivate is looking for an enthusiastic and motivated individual who has professional manners and excellent problem-solving skills to fill the role of IT Support Technician.

Minimum Requirements:

Grade 12 / Matric
A and N certifications (or equivalent)
Minimum of 2 years experience in a similar role
Valid drivers license and reliable transport
Ability to work independently within a team and under pressure
Good understanding of desktop and laptop support printers and peripherals
Knowledge of IP phones / VoIP systems

Key Responsibilities:

Provide first and second-line support to users onsite and remotely
Set up new users and email accounts (Office 365/Outlook)
Troubleshoot and repair hardware and software issues
Diagnose and resolve issues with desktops laptops printers and mobile devices
Perform software testing and updates on Windows 10/11 environments
Handle Office 365 administration and user management
Perform basic management on FreePBX systems
Add and remove users in Active Directory
Manage and resolve IT support tickets within SLA timeframes
Deploy maintain and troubleshoot Microsoft products and services:
Windows 10 Windows Server
Office 365 Microsoft Server
SharePoint setup and basic maintenance
Install configure and support local and wide area networks (LAN/WAN) including:
Wireless Access Points
VPNs and open network connections
Provide hardware support and troubleshooting for computers servers and networking equipment
Administer Microsoft infrastructure services (AD DNS DHCP File/Print servers RAS NPS)
Basic understanding of TCP/IP networking principles

Attributes Were Looking For:

Customer-focused with good communication skills
Strong troubleshooting and problem-solving abilities
Willingness to learn and adapt to new technologies
Ability to prioritize and manage multiple tasks effectively

If you feel you meet the above criteria please send a motivational letter along with your CV to to apply.

Required Experience:

Coactivate is looking for an enthusiastic and motivated individual who has professional manners and excellent problem-solving skills to fill the role of IT Support Technician.Minimum Requirements:Grade 12 / MatricA and N certifications (or equivalent)Minimum of 2 years experience in a similar roleVa...