Customer Support Executive

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer Support Executive

Deliver exceptional service to UK customers from sunny Cape Town or remotely!

Remote (Cape Town preferred) R23 000 (1000) per month UK Working Hours (8 AM - 5 PM UK Time)

About Our Client

Our client is a leading UK-based supplier of specialist products for the commercial and domestic sectors. With a strong reputation for fast delivery reliable stock levels and excellent customer care they are committed to ensuring a seamless experience for their clients. As they grow their customer operations theyre looking for service-driven professionals to join their Cape Town-based support team.

The Role: Customer Support Executive

As a Customer Support Executive youll be the first point of contact for customers across the UK. From processing orders to resolving queries and ensuring smooth coordination with internal teams your role is central to creating a consistently positive customer experience. Youll be empowered to take initiative find solutions and represent the companys values of accuracy humility and customer care.

Key Responsibilities

Minimum 1 year of experience in customer service order processing or admin support
Handle inbound customer calls professionally and efficiently
Accurately input customer orders into the system
Respond to helpdesk tickets within SLA agreements
Resolve customer queries promptly using initiative to find the best solution
Liaise with internal teams (sales operations purchasing) to ensure smooth delivery and customer satisfaction

About You

1 year experience in a similar customer support or administrative role
Excellent communication skills articulate clear and confident on the phone
Detail-oriented with strong order entry or admin accuracy
Tech-comfortable and able to learn internal systems quickly
Able to work UK hours (8:00 AM - 5:00 PM UK time with a 45-minute lunch)
A self-starter who works well remotely or in a co-working environment
Customer-focused humble eager to learn and team-minded

Customer Support Executive Deliver exceptional service to UK customers from sunny Cape Town or remotely! Remote (Cape Town preferred) R23 000 (1000) per month UK Working Hours (8 AM - 5 PM UK Time) About Our Client Our client is a leading UK-based supplier of specialist products for the commercial...