IT Support Technician

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Reference: CTI006022-PJ-1

Are you an enthusiastic problem solver with a passion for keeping technology running smoothly Our clients are always looking for skilled IT Support Technicians who can deliver reliable efficient and friendly technical support.

Duties & Responsibilities

Provide first and second-line technical support to staff (in-person remote and telephonic)
Diagnose and resolve hardware software and network issues
Install configure and maintain desktops laptops printers and other peripherals
Set up and manage user accounts permissions and access rights
Support Windows and Mac operating environments
Assist with onboarding of new users including device setup and training
Document issues solutions and processes using service desk tools
Ensure systems security through updates patching and basic monitoring

Qualifications and Skills:
A relevant IT qualification (e.g. CompTIA A N MCSE Diploma in IT or equivalent)
Minimum 3 years experience in an IT support or helpdesk role
Strong understanding of Windows 10/11 Microsoft 365 and basic networking
Experience troubleshooting hardware printers and peripheral devices
Familiarity with ticketing systems (e.g. Freshservice Jira ServiceNow)
Knowledge of Active Directory Azure AD and Exchange

Contact Penny Janse Van Rensburg on or quoting the Ref: CTI006022.

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Reference: CTI006022-PJ-1Are you an enthusiastic problem solver with a passion for keeping technology running smoothly Our clients are always looking for skilled IT Support Technicians who can deliver reliable efficient and friendly technical support.Duties & ResponsibilitiesProvide first and second...