Senior Manager Client Management
Senior Manager Client Management
Posted on :
03-10-2025
Employer Active
1 Vacancy
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Job Description
Job Summary
Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients
General Responsibilities
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources where applicable
- Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability
- Facilitate and lead business integration process for new clients to ensure smooth client integration
- Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk
- Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
- Take necessary actions to resolve clients operational issues/service complaints
- Lead business communications and business review meetings with clients management teams
- Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction
- Establish and maintain a proactive network of relationships between DKSH and clients
Functional Skills and Knowledge
- Demonstrate strong understanding of clients industry/business/products
- Demonstrate strong client management and communication skills
- Proven project management skills
- Strong analytical background and knowledge of statistical analysis methods
- Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
- Demonstrate fluency in English both written and spoken
- Demonstrate proficiencies in office productivity tools (e.g. Excel Word and PowerPoint)
Education
Bachelors degree in Business Administration or an equivalent degree
Required Experience:
Senior Manager
Employment Type
Full Time
Key Skills
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