Senior Manager Service Management
Senior Manager Service Management
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Salary Not Disclosed
1 Vacancy
Job Description
6 month daily rate contract with possible extension
Tabcorp is famous for winning moments. Behind (almost) all of them is great tech and a talented team of six hundred passionate technology professionals. Together we ensure our services are built sustainably to scale handling over 1 billion bets annually.
Our Tech Teams deliver gaming moments that pack a punch! You will have the opportunity to innovate and inspire leveraging technology to make good moments great. Game to join us
What youll do
Lead the end-to-end delivery and continuous improvement of IT services across people process and technology. This role ensures service quality operational governance and strategic improvement in a highly outsourced environment focusing on ITIL-based processes like Incident Problem Change and Asset Management.
In this role youll:
- Oversee IT service performance SLAs and 24/7 major incident resolution.
- Drive continuous improvement and automation across service management.
- Lead and develop high-performing service teams.
- Manage vendor relationships and ensure contract compliance.
- Collaborate with stakeholders to resolve issues and communicate service health.
- Ensure compliance with security licensing and audit requirements.
- Optimise costs and drive proactive risk mitigation.
What Youll Bring:
- Proven experience in IT service management in complex environments.
- Strong ITIL knowledge and certification preferred.
- Excellent leadership stakeholder engagement and problem-solving skills.
About Us
Tabcorp is Australias leading gambling entertainment company. Our 3000 team is as diverse as Australia itself. Our people drive the iconic homegrown world-class brands TAB Sky Racing and MAX. As an ASX-listed company were proud to shape our industry for the better.
Apply Now
Now is the time to join Tabcorp! The start of a new exciting chapter in our long history. We have a dynamic new CEO in Gillon McLachlan and were building a winning culture by bringing our office-based teams together onsite every day. We value flexibility - like adjusting start or finish times however we believe being together is key to our success.
Were committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belongingand is treated with respect. As a Tabcorp employee you will:
- foster a respectful and inclusive working environment within your team;
- support and contribute to initiatives aimed at managing the risk of gender inequality sexual harassment and other inappropriate behaviour in our workplaces.
We welcome applications from candidates with visible and non-visible disability or with any workplace accessibility requirements. Please reach out viashould you require any accommodations or adjustments to ensure your full participation in our recruitment process.
Tabcorp is a Circle Back Initiative employer we commit to respond to every applicant.
Required Experience:
Senior Manager
Employment Type
Gig
