Technician Customer Support (9040)
Technician Customer Support (9040)
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Job Description
Technician Customer Support 9040 Permanent Contract 37 hours per week 31537 - 33699per annum Scale G Norwich
Norfolk County Council is the main local authority for Norfolk providing services county wide to Norfolk residents. We take a lead in critical policy areas and we work in partnership with local businesses voluntary organisations and other local authorities to provide the people of Norfolk with excellent services.
This role sits within our Digital Services - Field Operations Team which provides 2nd line support to our customers and we are seeking to appoint a highly motivated and flexible individual to join our busy Field Operations service.
The role involves a high level of customer contact as Digital Services (DS) Field Operations is the customer facing point of contact providing 2nd line technical support for operational systems maintenance resolving customer problems to provide secure stable and reliable services and assists with projects to introduce new or improved services for user incidents and service requests.
The role requires that you to investigate and resolve issues in a methodical and efficient manner as well as assisting staff in obtaining the maximum potential of the ICT systems.
You will need to have the ability to work independently and as part of a team utilising enterprise ICT management tools in order effectively manage and maintain the ICT desktop estate and resolving incidents remotely. Proven Experience of delivering 2nd line support in a busy ICT Environment with experience of using an ICT Management system is essential. Experience of SCCM (current branch) VMWare AirWatch Intune Office 365 Windows11 Android and iOS is desirable.
You must have excellent customer service skills and the ability to develop effective working relationships with a range of customers from different services and DS colleagues in a pressurised environment.
You must have a Full UK Driving Licence as this role requires you to travel to other sites not accessible on public transport routes (as required).
We work in three different ways for this role (In the office to conduct Workshop duties and tech deck visits to sites around Norfolk for Installation/support and project work and from home to conduct remote support) as part of our Smarter Working plans and to support the health and safety of all our colleagues. Our technology platform and equipment are first class enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
We want our people to be inspired and motivated to work well together make the most of our work spaces enjoy a healthy work-life balance and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work with hybrid working a key feature formany roles. Our technology platform and equipment are first class enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
If you would like an informal conversation regarding the role please contact Jenny Chappell at
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time part time remote and hybrid working dependant on your job role and business need.
- Financial benefits such as:
- Norfolk Rewards our employee discounts programme which helps yousave money on almost anything from everyday groceries and clothes to holidays new technology gym membership trips to the cinema and days out.
- ABlue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution life assurance death in service payments and dependants pensions.
Tax efficient ways of getting extra pension and new bikes
Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new ultra-low emission vehicle (subject to eligibility)
A payment if you refer someone you know to a hard to fill job
Before you apply we recommend reading the fullJob Description and Person Specificationto help you demonstrate you meet the criteria. You can also find information on ourTerms and Conditionshere.
Already a Norfolk County Council employee See and apply for internal and external vacancies inmyOracleusing your @ or @ email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 9th October 2025 at 23:59
All other applicants closing date: 16th October 2025 at 23:59
Required Experience:
IC
Employment Type
Full-Time
