Customer Service Advisor
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Job Summary
Job Description
We are hiring for our clientwho are seeking dedicated Contact Centre Customer Advisors available immediatelyto join their team. This is an exciting opportunity for someone who enjoys customer service problem-solving and working in a fast-paced environment.
Top 3 Things to Know About this Contact Centre Customer Advisor Job:
- Flexible shift patterns MondaySunday (part-time roles also available)
- Hybrid working available after training (1 day a month in the office)
- 6 month FTC 24-25k
The Role Contact Centre Customer Advisor
- Respond to telephone email and live chat enquiries from the general public
- Provide accurate information to customers
- Manage complaints and customer queries efficiently
- Respond to e-commerce enquiries and transfer calls as required
- Maintain professionalism and accuracy when completing forms and written responses
- Undertake additional tasks as assigned by management
The Person What Were Looking For
- Minimum 1 year customer service experience
- Excellent verbal and written communication skills
- Ability to manage a high volume of enquiries in a fast-paced environment
- Competent in Microsoft Office (Word Excel Outlook)
- Professional confident and empathetic approach to customer interactions
- Ability to read and interpret information accurately
- Minimum of 3 GCSEs at grade C or above including English and Maths or 2 years relevant experience
The Reward Whats in it for You
- Permanent full or part-time role
- Flexible shift patterns to suit lifestyle including evenings and weekends
- Hybrid working options with only one day in the office per month
- Comprehensive training and development opportunities
- Opportunity to work in a customer-focused supportive team
Next Steps Why Hunter Savage
Hunter Savage works with leading Northern Ireland employers to bring top talent into customer service and business support roles. For more information or to apply for this Contact Centre Customer Advisor role contact Nuala McClinton for a confidential discussion.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
