Customer Care Coordinator
Customer Care Coordinator
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Job Description
At Thrasher we believe that fulfilling work leads to a fulfilling life. Since 1975 we have been committed to exceptional customer service. We are a family-owned residential construction company specializing in waterproofing foundations and concrete repair. Our ambitious nature drives our mission to deliver a WOW experience and challenge the status quo. We foster a work environment where employees feel valued and passionate while also creating opportunities for growth. We need strong individuals like you to help us set new standards and make a meaningful impact.
Pay Range: Starting at $21/hour
Job Description: Your Impact
Are you energized by driving results and making every interaction count As a Customer Care Coordinator youll be the connection point between our customers and our experts elevating customer experiences while keeping our field representatives schedules running with precision.
Job Duties: How You Win Everyday
- Drive results by handling inbound and outbound calls that turn leads into scheduled appointments.
- Own the schedule by coordinating and managing field representatives calendars for maximum efficiency minimal conflicts and on-time appointments.
- Exceed the standard by hitting and surpassing goals for lead conversion appointment retention and customer satisfaction.
- Build trust by communicating clearly and personally with customers.
- Team up for success by collaborating with fellow coordinators and field reps to deliver a seamless high-quality experience.
Qualifications: What You Offer
- Must be at least 18
- Minimum of 1-2 years of customer service experience scheduling or coordination responsibilities preferred
- A history of reliable and consistent job longevity
- Pre-employment screening includes but isnt limited to a felony/misdemeanor background check
Benefits: What We Offer
- Medical insurance dental insurance flex spending HSA vision insurance and life insurance
- 401(K) Retirement Savings up to a 5% match
- Employer paid life insurance in the amount of $50000
- Comprehensive paid training
- Career growth and development
Thrasher Group and their affiliates are an Equal Opportunity Employer. All employment offers are contingent upon the successful completion of a background check. We reserve the right to verify employment history education and any other information relevant to the hiring decision.
Required Experience:
IC
Employment Type
Full-Time
