Cross Dock Operations Manager

Being a part of Irelands largest foodservice provider means joining a team that is passionate about the world of food and dedicated to the growth and support of the industry. Here at Sysco our wide national network aims to serve thousands of cafés restaurants and bars throughout the country that make up our customers.

Though we have always been a local organisation being a part of Sysco means we retain an international focus that offers our employees the opportunities to learn develop and pursue the career they have always wanted.

As part of our recipe for growth we are looking for a Cross Dock Operations Manager to join our team. This role will be responsible for a team of circa 150 colleagues across our four cross dock distribution sites and play a key part in the overall growth of the organisation along with helping to maintain our core ethos here are Sysco keeping the customer at the heart of everything we do.

Benefits:

Competitive Salary

Health Insurance

Pension

Wellbeing day

Company car

Employee Assistance Programme (EAP)

Family Leave Entitlements

Colleague Discount -on all sorts of lovely food and award-winning products.

Expert Training & Development

Sysco Socials - get to know the full team at monthly lunches and incentives.

Requirements:

• An experienced leader used to managing large ( > 150 ) teams of colleagues through direct reports in a fast-paced FMCG Retail Multi-Channel or 3PL environments.
• Providing consistently high levels of customer service managing performance and productivity coaching and developing your team always within a safe and compliant operating environment.
• A natural leader and people motivator ensuring optimum productivity is achieved always looking for areas to improve and enhance.
• Ideally from a day 1 for day 2 operational background though it is your leadership and communication skills which will be essential to your application.
• Demonstrate the ability to coach lead and motivate teams to deliver results.
• An excellent user of IT with good familiarity of telematics and associated technology
• Can demonstrate experience of mobilising and managing change in people and processes
• As a confident leader of teams of people with a dynamic and engaging approach you will inspire a culture of high performance and continuous improvement across all areas of the business.

Key Accountabilities:

• To ensure all key performance indicators are monitored and achieved through effective management of direct reports focussing on service costs compliance and engagement.
• To recruit develop and manage direct reports to support delivery of the business KPIs
• To have full accountability and responsibility for the performance of own department(s) including achieving auditable standards
• To collaborate with other business functions to build alignment and deliver overall business results
• To ensure that all Service Level Agreements (SLAs) are met
• To contribute to plan and execute the day to day operational strategy.
• To identify opportunities and implement initiatives for continuous improvements in ways of working quality consistency and effectiveness of process
• To develop all colleagues through appropriate interventions such as probationary reviews appraisals PDPs and frequent and candid conversations in order to drive high performing individuals and teams.
• To adhere to performance and absence management processes to ensure under performance of individuals and teams is managed appropriately. Analyse trends where appropriate coach and where necessary follow the disciplinary processes.
• To manage all employee relations issues In line with Company Policy and legal requirements
• To facilitate effective communication within the department across the function and also the wider business through regular feedback and ensuring team briefs are conducted which ensure all colleagues are informed of site changes and have up to date business information.
• To ensure all internal reports are completed accurately and in a timely manner to ensure meaningful data is reported both internal and externally.
• Monitoring and reporting on external service providers within the transport function
• To ensure housekeeping standards and safe systems of work are met and maintained in line with Health & Safety at Work Regulations and local standards and act in line with Company Health & Safety Policy.
• To create and promote a supportive working atmosphere

Core Competencies:

Understanding Your Customers acts as a role model in personal approach to internal and external customer goals. Takes time to understand the underlying needs of the stakeholders beyond those initially expressed.

Flexibility & Adaptability Demonstrates understanding of how change impacts people. Anticipates resistance to change and works to support effective change initiatives.

Building Effective Relationships Is a role model for maintaining constructive and effective relationships with others across departments and other boundaries. Demonstrates effective communication techniques and skills and is seen as a team player.

Communication & Listening Exceptional communication skills writes and speaks clearly in a variety of communication settlings and style.

Successfully delivers messages to all levels of the business and stakeholders achieving the desired effect.

The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.

Sysco is an equal opportunities employer.

INDOPS