Are you customer obsessed data oriented technologically curious and passionate about driving improvements to Prime Video customer experiences Prime Video Commerce Analytics team is seeking an experienced talented and motivated BIE Manager to join our team focused on helping customers find the content they love across all our offerings.
The PV Commerce Analytics team is seeking a skilled and motivated Business Intelligence Engineer (BIE) Manager to analyze and deliver insights to help us better serve our customers. The right candidate is passionate about understanding customer needs perceptions and experiences diving deep into complex problems and continuously striving to deliver deeper insights.
The person in this role will innovate build new methodologies to generate insights and make recommendations to drive actions that directly impact our current and future customers. A successful candidate will possess excellent analytical skills and have the ability to work collaboratively to influence business leaders at all levels including senior management.
Key job responsibilities - Manage a team of BIEs responsible for collaborating with a broad set of partner and business stakeholder teams to drive new and improved customer experiences. - Identify new data sources and invent new methodologies and approaches to understand and drive improved customer experiences. - Drive efforts to simplify automate and standardize processes across the team to drive efficiencies expand scope and drive increased impact to customer experience. - Drive operational excellence and continuous improvement. - Own and execute end-to-end delivery of core BIE responsibilities to drive improved customer experiences. - Design quantitative methods to accurately measure customer experience. - Collect data on customer experiences. - Apply analytics to generate data insights on customer experience and quantify customer impacts.
- 7 years of business intelligence and analytics experience - 5 years of delivering results managing a business intelligence or analytics team including employee development and performance management experience - 5 years of quantitative and qualitative data science/business intelligence with significant business impact experience - Experience with data visualization using Tableau Quicksight or similar tools - Experience with ETL - Experience with SQL
- 4 years of working with very large data warehousing environment experience - 10 years of data warehouse technical architectures data modeling infrastructure components ETL/ ELT and reporting/analytic tools and environments data structures and hands-on SQL coding experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
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