Customer Service Analyst (Per Diem)
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Job Summary
Welcome to a medical center where youre the center of attention.
Pay range:
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Hourly$23.99 - $38.87The responsibilities of the Customer Service Analyst-Level 1 include handling inbound and outbound calls dispatching critical Medical and Facility Codes listening to customers needs or issues connecting the caller to the correct location and providing helpful solutions to their problems. This role is also the main point of contact between a customer and the IS department. Additional duties will include answering first contact calls emails or chat bots for customers computer questions and completing tickets to escalate any issues not able to be resolved. Customer Service Analysts use good organizational and communication skills to assist customers while maintaining the companys positive reputation. The definition of Customers includes physicians staff patients visitors and partners throughout this job description.
Per Diem
Qualifications
- High school diploma is required.
- None required. Microsoft A certification is a plus.
- Two years prior customer service experience is required. Healthcare experience preferred.
- Training in customer services phone support Microsoft Office products or IT basic technical issues desired. Demonstrated ability to quickly triage systems and user problems and process correctly. Exceptional interpersonal skills with a strong emphasis on customer service. Excellent oral and written skills desired. Able to effectively deal with diverse personalities across all levels of the organization. Familiarity with complex or multi-line phone systems also desired.
Why join Overlake
- Local visible leaders who care about you.
- A values-based work environment.
- Medical insurance premiums as low as $0 per month.
- Many Overlake services covered at 100%.
- Tuition reimbursement up to $10000 per year.
- Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
- Pre-tax and Roth after tax retirement savings plans.
- An expanded Employee Assistance Program.
- A caregiver support program to help with everything from childcare to eldercare.
- Free parking and Orca transit passes.
If this sounds like an environment where youll thrive wed love to hear from you.
How much will this job pay
Posted pay ranges represent the entire pay scale from minimum to maximum. For jobs with more than one level the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift certification or level of education. Job offers are determined based on a candidates years of relevant experience and internal equity. If you have questions about Overlakes pay practices employee benefits or the pay for a specific position please contact
Required Experience:
IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Overlake is a nonprofit serving Seattle’s Eastside community with a 349-bed hospital and a network of primary care, urgent care, and specialty clinics.
