IT Analyst (6-month contract)

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We Breathe Life Into Data

At Komodo Health our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. Thats why we built the Healthcare Map the industrys largest most complete precise view of the U.S. healthcare system by combining de-identified real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications helping us answer healthcares most complex questions for our partners. Across the healthcare ecosystem were helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns identify gaps in care address unmet patient needs and reduce the global burden of disease.

As we pursue these goals it remains essential to us that we stay grounded in our values: be awesome seek growth deliver wow and enjoy the ride. At Komodo you will be joining a team of ambitious supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease and enjoy the journey along the way.

**This is a 6-month contract position with potential to extend and/or convert to full-time**

The Opportunity at Komodo Health

The IT team at Komodo is primarily responsible for end user/help desk support endpoint management and internal system infrastructure. Their main focus is empowering Komodo users by providing reliable scalable and observable support and services.

The mission for the IT Analyst role is to work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.

These are the essential job duties you will be responsible for

Provide onsite IT support in the SF office 4 to 5 days a week (Zoom room/hardware Meraki networking peripheral troubleshooting).
Support and automate onboarding and off-boarding of new employees temporary employees vendors and contractors.
Provide IT or application training to employees to ensure they have the technological resources and knowledge of how to use those resources to accomplish their responsibilities.
Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done and that processes can be repeated or trained to others.
Resolve issues with Okta Google Workspace Atlassian Slack Zoom Jamf/Intune etc.
Resolve issues with Mac PC.
Take corrective actions to solve problems in a timely manner to achieve recovery with minimum impact to the customer.

What you bring to Komodo Health (required):

Experience in a technical support or customer service environment supporting Mac OS and Windows.
Experience in first and second level support of systems such as Okta Google Workspace Atlassian Slack MDM (Jamf and Intune) Meraki and Zoom.
Experience with dedicated IT Asset Management software (ITAM) like SnipeIT AssetSonar ServiceNow Microsoft SCCM etc.
Ability to independently perform basic problem determination and root cause analysis regarding system accesslaptop/hardware issues and other general IT issues.
Ability to work independently handle multiple priorities and eventually lead your own projects once requirements are determined.
Proficient understanding of internal user requirements.
Excellent written and verbal communication skills.
Strong aptitude for logical thinking.
Strong familiarity with IT Operations and cloud applications.

Komodos AI Standard

At Komodo were not just witnessing the AI revolution were leading it. This is a pivotal moment in time where being first to market with AI transforms industries and sets the bar. Weve already established industry leadership in leveraging AI to revolutionize healthcare and we expect every team member to here isnt optional; its foundational. We expect you to integrate AI into your daily work from summarizing documents to automating workflows and uncovering insights. This isnt just about efficiency; its about making every moment more meaningful building on trust in AI and driving our collective success.

Join us in shaping the future of healthcare intelligence.

Where Youll Work

Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed remote but based in a specific region or local (commuting distance) to one of our hubs in San Francisco New York City or Chicago with remote work options.

What We Offer

Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan prepaid legal assistance and more. We also offer paid time off for vacation sickness holiday and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.

Equal Opportunity Statement

Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

We Breathe Life Into DataAt Komodo Health our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. Thats why we built the Healthcare Map the industrys largest most complete precise view of the U.S. healthcare system by combining d...