City/State

Work Shift

Overview:

Overview

Responsible for day-to-day support and optimization of software applications including builds upgrades and system enhancements. Analyzes business / clinical needs evaluate software releases and/or new products and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem incident and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues requirements upgrades and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases.

An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience. Responsibilities typically include: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts policies and practices.

Education

• Bachelors Degree (Preferred)
• 3 years of relevant experience with a degree
  5 years of relevant experience without a degree

Certification/Licensure

• No specific certification or licensure requirements

Experience

• 3 years of relevant experience with a degree
• 5 years of relevant experience without a degree
• Hands-on experience with ServiceNow ITSM procurement processes is highly desirable.
• Experience managing incidents problems changes and service requests; collaborates cross-functionally with IT and end users and supports smaller projects or application release implementations.

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Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day this is a tobacco-free environment.

For positions that are available as remote work Sentara Health employs associates in the following states:

Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.