Account Manager AL

An Account Manager is responsible for identifying and closing new business opportunities within established and new accounts in a geographically dispersed territory. Account Managers will focus their call activities on multi-specialty ambulatory surgery centers (ASCs) and hospitals within their assigned accounts. They serve as a true clinical partners and trusted advisors to customers partnering with Sterile Processing Departments staff to determine solutions to their challenges.

Key Responsibilities

• Responsible for establishing and maintaining customer relationships and overall financial performance within assigned territory through consultative and clinical value-based selling and ensuring positive Customer experiences.
• Drive market share through existing customer utilization assessments and contending for new footprint expansion while developing customer champions for ASP technologies.
• Establish relationships with hospital customers where surgical procedures are performed or influenced. Anticipate customer needs develop innovative solutions to streamline customer workflows and think creatively to identify new revenue streams.
• Leverage business sense to identify key business levers build value propositions identify accurate decision makers and appropriately position solution to various customer types and call points within hospitals and local Integrated Delivery Networks (IDN) including the following: Supply Chain Nurse Managers Risk Management and Sterile Processing Materials Management Bio-Medical/Clinical Engineering and Infection Prevention
• Provide product demonstration training presentations and in-servicing based upon Customers needs.
• Establish and maintain optimum account call frequencies which lead to better relationships with the customer better understanding of the customers business and needs and the accomplishment of the sales quota.
• Develop and implement territory sales strategy and plan for local hospitals and IDN accounts not covered by the Corporate Accounts teams.
• Responsible for local pull-through of strategic plans developed by corporate account teams.
• Routinely update sales actions plans and forecasts for Territory Quarterly Reviews and Business Plans to facilitate the purchase of ASP products and services.
• Proactively collaborates on business initiatives with internal partners such as Service Marketing Commercial Operations etc.
• Fosters collaboration teamwork and partnership using effective communication.
• Leverage tools systems and dashboards daily as part of running a business and proactively problem solve on critical leading and lagging performance metrics to maintain a robust one-year funnel.
• Continually acquire maintain and expand personal understanding of features benefits applications and market conditions enhancing the needs for our current and future products.
• Participate in local Chapters AORN IAHCSMM SGNA and/or other relevant organizations including regional level buying groups.

Qualifications

• Bachelors degree or equivalent required.
• Minimum of 3 years of sales experience or 2 years of medical sales experience or 1 year of sales experience plus 1 year of infection prevention industry experience.
• Proven/documented success launching new products growing product utilization and/or protecting business from competition.
• Experience prospecting for new business and cold calling.
• Preferred experience selling to hospitals ASCs and Inpatient/Outpatient Endoscopy Suites.
• Candidates must possess a valid drivers license issued in the United States.
• The ability to travel based on the requirements of the role.
• Must live in or be willing to relocate within defined territory.

Reporting directly to the Regional Sales Director youll collaborate closely with Account Managers to serve as trusted advisor to customers partnering with Sterile Processing Departments (SPD) staff to determine solutions to their challenges. This non-commissioned role offers an exciting opportunity for passionate sales professionals early in their careers to make a meaningful impact and grow alongside a dynamic team.

Key Responsibilities

• Develop and nurture strong relationships with assigned customers providing trusted consultation and support throughout the customer journey.
• Collaborate with Account Managers to understand customer needs and deliver tailored solutions including product demonstration training presentations and in-servicing.
• Assist in developing and executing strategic account plans to drive revenue growth and maximize the impact of ASP solutions.
• Provide hands-on support to customers ensuring optimal utilization and effectiveness of our products and services.
• Work closely with internal teams to address customer inquiries resolve issues and uphold our commitment to seamless customer experiences.
• Collaborate with internal and external stakeholders to support various projects as required such as new product launches process improvements or customer-specific initiatives.
• Stay updated on industry trends and competitor activities identifying growth opportunities and proactively addressing customer needs.
• Engage with local chapters of professional organizations such as AORN IAHCSMM SGNA and regional buying groups to foster connections and stay informed.
• Leverage tools systems and dashboards proactively to analyze sales performance and drive continuous improvement.

Qualifications

• Bachelors degree or equivalent required.
• Minimum of 2 years of sales experience.
• One year of outside sales B2B experience.
• Experience prospecting for new business and cold calling.
• Candidates must possess a valid drivers license issued in the United States.
• The ability to travel 75% of the time including air travel.
• Must live in or be willing to relocate within defined territory.