Partner Manager

ServiceChannel is seeking an organized driven and proactive Partner Manager to support the continued growth of our Business Development and strategic partnership ecosystem. This role requires a balance of strategic thinking and tactical execution. The Partner Manager will work cross-functionally to drive operational excellence and execution across our expanding partner network creating connections between Sales Product Marketing Legal and external partners. Reporting to the Senior Director of Strategic Partnerships & Initiatives this role is designed for an emerging business development or sales professional who thrives in a fast-paced collaborative and high-growth SaaS environment.

The Partner Manager will have day-to-day ownership of partnership opportunities operational execution and partner enablement activities. This role will also directly lead broader strategic initiatives that deliver pipeline and revenue growth customer value and organizational alignment.

Key Responsibilities

• Study industry trends and analyze data to formulate business cases for new strategic initiatives and partner-related programs. Present business cases to internal stakeholders as well as senior leadership.
• Lead internal alignment across product sales marketing legal and finance teams to launch and scale strategic partnerships.
• Facilitate partner-sourced leads and opportunities by collaborating effectively with Account Executives Account Managers and leadership to ensure swift progress secure alignment and gain appropriate approvals throughout ServiceChannels sale process.
• Support the end-to-end partner onboarding process including product demo coordination management of NDA and legal workflows facilitation of internal approvals and execution of partnership agreements.
• Monitor and maintain data integrity across Salesforce Partner Portal Power BI and finance reports ensuring opportunities are tracked accurately and moved through defined stages in a timely manner.
• Maintain and nurture existing partnerships through regular meetings as well as strategic business reviews ensuring strong relationships and mutual success.
• Support early-stage partnership discovery by sourcing and evaluating new opportunities that align with the teams strategic direction and the needs of the broader organization
• Development and distribution of internal and external partner enablement materials; collaborate with Sales Enablement and Marketing to promote partnership value across the organization.

Required Skills & Experience

• Over 5 years of experience in business development sales BDR functions or partnerships with a strong focus on building strong business cases with the ability to drive programs forward. Experience in the SaaS or tech industry is preferred.
• Strong organizational and project management skills with keen attention to detail and data accuracy.
• Proficient in managing processes within Salesforce.
• Excellent written and verbal communication skills with the ability to create strategic presentations and present to senior leadership
• Highly proactive resourceful and eager to learn; adept at managing ambiguity and evolving priorities.
• Strong interest in partnerships go-to-market (GTM) strategy and developing scalable business programs.
• Bachelors degree preferred.