IT Technical Support (Hybrid)
IT Technical Support (Hybrid)
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Job Description
Job Title:
IT Technical Support (Hybrid)
Location:
Richmond VA
Duration:
6 months
Note
Interview: Phone and In Person
The manager will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision
Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.
Job Description
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users resolving issues related to print services and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems excellent problem-solving skills detailed oriented and a commitment to delivering high-quality customer service and support.
Previous experience and knowledge of printers is nice to have. Ideal candidates will have help with desk ticket handling experience as well as Print environment Knowledge.
Top Skills & Years of Experience
Skill
Required /Desired
Amount
of Experience
Microsoft 365
Required
5
Years
Strong communication and interpersonal skills and detail oriented
Required
5
Years
Strong analytical and troubleshooting skills
Required
5
Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Required
5
Years
Experience Utilizing ticketing systems (e.g. ServiceNow Jira or equivalent) to track and document support requests.
Required
5
Years
Commitment to delivering high quality end user support and customer service
Required
5
Years
Experience in a help desk or technical support role.
Required
5
Years
Knowledge of IT systems
Required
5
Years
Knowledge of print services environment
Desired
2
Years
Recruiter Details:
Ananya Roy
ananya at
Eight Three Two Nine Nine Zero - Two Four Two Seven
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission.
Employment Type
Full-time
