Helpdesk Analyst
Helpdesk Analyst
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Job Description
Job Description
Helpdesk Analyst
Salary:
Location: Leicester
Working Hours: Monday to Friday 9:00am 5:30pm
OR 4 on / 4 off shift pattern 8:00am 8:00pm
Our managed services client is expanding their Helpdesk team and is seeking several Helpdesk Support Analysts to join their dynamic environment.
Youll be supporting a wide partner base across maintenance contracts MAC requests and T&M-based support. This is a fantastic opportunity to work with cutting-edge technologies and develop your skills in Cisco networking server storage and voice technologies.
Key Responsibilities:
- Provide front-line technical support for Cisco networking equipment and services.
- Handle server storage and voice technology issues.
- Own cases from logging to resolution or escalation ensuring timely updates and customer satisfaction.
- Fulfil incidents and requests with a focus on hardware breakfix maintenance support.
Essential Skills..
- Previous experience in IT/network support or a helpdesk role.
- Strong customer service skills delivering excellent experiences is key.
- Experience with hardware breakfix maintenance support.
- Basic knowledge of Cisco routers switches and firewalls (ASA Meraki Nexus).
- Ability to work independently and escalate when necessary.
- Strong organisational and prioritisation skills.
- Understanding of Cisco networking concepts CCNA certification highly desirable.
Required Experience:
IC
Employment Type
Full-Time
