Technical Field Support Manager
Technical Field Support Manager
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Job Description
Great benefits and remuneration
Join a first-class leadership team who put their people first
Global exposure with career development opportunities
At KONE youll find innovation that goes somewhere
We see a future of smart cities. As an innovation leader in the elevator and escalator industry our award-winning products and solutions continue to push boundaries rethinking how we use buildings for life work and play.
Our work will take you in different directions
Were looking for a Technical Field Support Manager to join our Operations Team based in Brisbane QLD.
What will you be doing
Co-ordinate field support team ensuring a quick response and corrective action time for technical inquires and training requests
Set and monitor appropriate team KPIs
Provide remote and onsite technical support during the installation commissioning and maintenance phases of KONE products
Resolve technical issues identified by manufacturing installation and maintenance teams
Ensure products are installed in compliance with KONEs safety process and quality requirements
Train local employees during site visits and/or deliver scheduled training sessions
Create quality reports after site visits and list issues which require corrective action
What are we looking for
Bachelors degree in engineering or another relevant field
5 years leadership experience
5 years experience in a Technical Support role
Elevator industry experience essential
What do we offer
Enjoy career progression opportunities within a global organisation
Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work
Grow with comprehensive learning and development programs covering a wide range of professional skills
Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on Experience:
Manager
Employment Type
Full-Time
Key Skills
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