Client Service Specialist

Hot Springs - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Client Service Specialist

Eldercare Insurance Services

Hot Springs AR

About Eldercare Insurance Services

With over 30 years of experience in the industry Eldercare Insurance Services an Integrity company is one of the largest distributors of Medicare Supplement and other Senior Market insurance products in the United States. Leveraging a network of independent insurance agents a career distribution sales force and an internal call center operation EIS helps thousands of Americans every year get the coverage that they need.

By providing the best possible service and care to their customers EIS has become a respected name in the Insurance Services industry. EIS is based in Hot Springs Arkansas.

Job Summary

Eldercare Insurance Service is seeking a dedicated Client Service Specialist to join our on-site call center. The ideal candidate will be responsible for handling a variety of customer service interactions focusing on the issuance of insurance products that best fit the consumers individuals needs and building and maintaining strong long-lasting relationships with our clients.

Primary Responsibilities:

Be able to provide exceptional service and support for our valued clients and team members
Have a genuine passion for helping others
Monitor and ensure proactive and timely communication to clients addressing inquiries and offering quality recommendations.
Act as an escalation point for complex or sensitive client issues guiding the team to address and resolve matters promptly and effectively.
Manage calendars and schedule appointmentskeeping everything on track. Providing call backs and follow up calls as needed
Responding to clients via inbound call email or website
Transferring calls to licensed agents as needed
Following company policies and procedures
Following call center workflows and desktop procedures
Maintaining call center metrics as determined by management
Completing miscellaneous tasks as assigned by management

Primary Skills & Requirements:

High School diploma or equivalent is required Bachelors degree preferred
Effective communication both orally and in writing
Highly detail-oriented
Positive attitude and the ability to work well with others
Prior call center experience preferred
Able to juggle multiple tasks and keep things moving in a fast-paced environment.
Strong attention to detail especially when entering data.
A team player whos ready to help out and focus on whats important for the day.
Confident with Microsoft Office tools like Word PowerPoint Excel and Outlook.
Comfortable communicating professionally via phone and email with clients.
Super organized self-driven and able to work without a lot of supervision.
Can stay cool under pressure and find solutions when challenges arise.
Excited to learn new things quickly and grow with us!

Benefits Available

Medical/Dental/Vision Insurance
401(k) Retirement Plan
Paid Holidays
PTO
Community Service PTO
FSA/HSA
Life Insurance
Short-Term and Long-Term Disability

About Integrity

Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .

Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.

Required Experience:

Client Service SpecialistEldercare Insurance ServicesHot Springs ARAbout Eldercare Insurance ServicesWith over 30 years of experience in the industry Eldercare Insurance Services an Integrity company is one of the largest distributors of Medicare Supplement and other Senior Market insurance products...