Remote Customer Support Representative
Remote Customer Support Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a highly motivated and experienced Remote Customer Support Representative to join our team. The ideal candidate will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery. Additionally the Customer Support Representative will handle debt collections and overdue payments for delinquent customers.
Responsibilities:
- Manage and lead a team of remote customer support representatives
- Develop and implement customer service policies and procedures
- Monitor team performance and provide coaching and feedback
- Handle escalated customer inquiries and issues
- Analyze customer feedback and implement improvements to enhance customer satisfaction
- Collaborate with other departments to ensure a seamless customer experience
- Manage debt collections and overdue payments for delinquent customers
Requirements:
- Proven experience in a customer support management role
- Excellent communication and leadership skills
- Strong problem-solving abilities
- Ability to work effectively in a remote team environment
- Experience with customer support software and tools
- Bachelors degree in Business Administration or related field (preferred)
Benefits:
- Competitive salary
- Remote work flexibility
- Health and wellness benefits
- Professional development opportunities
Qualifications :
- Proven experience in a customer support management role
- Excellent communication and leadership skills
- Strong problem-solving abilities
- Ability to work effectively in a remote team environment
- Experience with customer support software and tools
- Bachelors degree in Business Administration or related field (preferred)
Additional Information :
Please submit your resume and a cover letter outlining your qualifications and experience for the team to contact you.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
