Bilingual Customer Support Representative
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Job Location:
Fort Worth, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Title: Bilingual Customer Support Representative
Location: Remote
Schedule: Standard
Duration: 3 Months
Payrate: $18/hr.
Location: Texas (Remote)
Position Overview
The Customer Service Representative (CSR) serves as the primary point of contact for members providers and partners. This role is responsible for answering inquiries resolving issues and providing accurate information regarding health plan benefits eligibility claims authorizations and services. The CSR ensures positive customer experience by delivering professional compassionate and solution-oriented support.
Key Responsibilities
- Answer incoming calls and respond to member and provider inquiries with professionalism and empathy.
- Verify eligibility benefits and coverage information.
- Help with claims billing and prior authorization requests.
- Document all interactions in the system accurately and timely.
- Escalate complex cases to appropriate departments when necessary.
- Educate members on available health resources and encourage preventive care.
Qualifications
- High School Diploma or GED required; Associates degree preferred.
- 1 year of customer service experience preferably in healthcare insurance or call center environment.
- Strong communication and active listening skills.
- Bilingual in English and Spanish required.
- Ability to multitask problem-solve and remain calm in high-volume environments.
- Proficiency with computers and data entry systems.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
