Customer Support Associate (Mandarin)
Customer Support Associate (Mandarin)
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Salary Not Disclosed
1 Vacancy
Job Description
The Supplier Support Associate will report to the Manager Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our clients supply chains.
Communicate with suppliers through a multi channel approach including emails chats and conference calls to gather compliance information assist with compliance requests and confirm quality of the documents provided;
Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests;
Handle emails and chats from suppliers to help them troubleshoot navigate their compliance requests by providing a positive experience;
Engage with unresponsive suppliers through a multi channel approach including emails chats and conference calls supplier education and webinar invites;
Mandarin (Chinese) Language support is required to help with internal translations hosting webinars and joining prospect calls with the Sales team;
Work closely with Program Success team to strategize on the best approach for new customers client campaigns and supplier issues
Validate and ensure Quality Assurance for compliance data provided by our suppliers;
Act as a peer mentor to Supplier Support Agents as required;
Keep up to date with new regulations and changes in Assents products to become an expert in your field;
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.
This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.
Qualifications :
We strongly value your talent energy and passion. It will also be valuable to Assent if you have the following qualifications:
Excellent verbal and written communication skills in both English and Mandarin (Chinese); additional languages to that are an asset
Bachelors Degree/Higher diploma from a recognized learning institution;
1-2 years related work experience (eg. administration reporting research & data supplier/customer support call centres);
Solid ability to manage time effectively and juggle multiple priorities at one time;
Computer proficiency using MS Office Suite and Google Applications able to leverage all functions proactively to effectively and efficiently;
Self-starter excellent time management skills and the ability to adhere to assigned deadlines;
Solutions-first attitude self-motivated to proactively engage with our suppliers through multiple channels;
Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs;
Possess basic to intermediate regulatory knowledge in order to consult with suppliers in providing requested information;
You are highly adaptable flexible and thrive in a fast-paced dynamic business environment;
You are naturally curious about technology or how things work;
You are diligent and detail-oriented- you pay high attention to detail and you double-check everything;
You have grit- you are conscientious will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results;
You consider yourself a lifelong learner - you have an insatiable thirst for knowledge are always striving to self-improve and are coachable.
Additional Information :
Life at Assent
Wellness: We believe that you and your familys well being is important. As a result we offer vacation time that increases with tenure comprehensive benefits packages (details vary by country) life leave days and more.
Financial Benefits: Its not all about the money well its a little about the money. We understand that financial health is important and we offer a competitive base salary a corporate bonus program retirement savings options and more.
Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options volunteer days and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
Find Your Balance with Us: We get it - you need work and life to mesh in a way that feels right for you. Thats why were big on remote work and flexibility. But hey if youre within 50 kms/31 miles of our main hubs in Ottawa Eldoret Penang Columbus or Amsterdam we do ask that you pop into the office just once a week. And for our folks near the co-working spots in Nairobi and Toronto A monthly visit is all we ask.
#LI-Hybrid
At Assent we are committed to growing and sustaining an environment where our team members feel included valued and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).
Our commitment to diversity equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences and fostering a culture of belonging where all team members are included treated with dignity and respect promoted on their merits and placed in positions to contribute to business success.
If you require assistance or accommodation throughout any part of the interview and selection process please contact and we will be happy to help.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
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