Surveillance Team Leader

Position: Surveillance Team Leader
Location: Bucharest Romania
Employment type: Full-time
Remuneration: Competitive base salary

About the Role

We are partnering with a leading B2B solutions provider seeking a Surveillance Team Leader for their gaming studios in Bucharest. This role is ideal for professionals with a strong background in monitoring compliance and risk management who are ready to take ownership of team leadership and operational integrity in a 24/7 environment.

Key Responsibilities

• Analyze and verify reported incidents escalating where appropriate and supporting evaluations or corrective measures.

• Monitor both digital and physical environments to detect suspicious irregular or non-compliant activities.

• Oversee testing and performance assessments of surveillance systems collaborating with QA and development teams.

• Maintain detailed logs and reports to support incident tracking and performance reviews.

• Coordinate task distribution manage live escalations and make informed decisions during high-priority situations.

• Mentor coach and train team members to ensure skill development and adherence to standards.

• Support performance reviews by validating task completion and contributing to incentive and corrective action processes.

Requirements

• Fluent in English with excellent written and spoken communication skills.

• 45 years of experience in surveillance compliance monitoring or risk management including at least 2 years in a supervisory role.

• Strong knowledge of monitoring tools surveillance systems or related technologies.

• Proven ability to analyze data identify irregularities and assess operational risks.

• Proficiency with Microsoft Office (Excel Teams Word) or equivalent productivity tools.

• Flexibility to work shifts including nights weekends and holidays in a 24/7 operational environment.

• Bachelors degree or equivalent in a relevant discipline.

• Familiarity with advanced monitoring or analytics software.

• Experience with data visualization tools (e.g. Tableau SQL) is a plus.

• Strong understanding of performance metrics and incentive structures.

Benefits

• Competitive salary with performance-based incentives.

• Paid training on company standards tools and processes.

• Private healthcare coverage.

• Complimentary meals during shifts.

• Wellness perks including gym or fitness access (after a set period).

• Additional allowances for night weekend and holiday shifts.

• Career growth and development opportunities within a global organization.