Surveillance Team Leader
Surveillance Team Leader
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Job Description
Position: Surveillance Team Leader
Location: Bucharest Romania
Employment type: Full-time
Remuneration: Competitive base salary
About the Role
We are partnering with a leading B2B solutions provider seeking a Surveillance Team Leader for their gaming studios in Bucharest. This role is ideal for professionals with a strong background in monitoring compliance and risk management who are ready to take ownership of team leadership and operational integrity in a 24/7 environment.
Key Responsibilities
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Analyze and verify reported incidents escalating where appropriate and supporting evaluations or corrective measures.
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Monitor both digital and physical environments to detect suspicious irregular or non-compliant activities.
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Oversee testing and performance assessments of surveillance systems collaborating with QA and development teams.
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Maintain detailed logs and reports to support incident tracking and performance reviews.
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Coordinate task distribution manage live escalations and make informed decisions during high-priority situations.
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Mentor coach and train team members to ensure skill development and adherence to standards.
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Support performance reviews by validating task completion and contributing to incentive and corrective action processes.
Requirements
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Fluent in English with excellent written and spoken communication skills.
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45 years of experience in surveillance compliance monitoring or risk management including at least 2 years in a supervisory role.
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Strong knowledge of monitoring tools surveillance systems or related technologies.
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Proven ability to analyze data identify irregularities and assess operational risks.
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Proficiency with Microsoft Office (Excel Teams Word) or equivalent productivity tools.
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Flexibility to work shifts including nights weekends and holidays in a 24/7 operational environment.
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Bachelors degree or equivalent in a relevant discipline.
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Familiarity with advanced monitoring or analytics software.
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Experience with data visualization tools (e.g. Tableau SQL) is a plus.
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Strong understanding of performance metrics and incentive structures.
Benefits
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Competitive salary with performance-based incentives.
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Paid training on company standards tools and processes.
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Private healthcare coverage.
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Complimentary meals during shifts.
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Wellness perks including gym or fitness access (after a set period).
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Additional allowances for night weekend and holiday shifts.
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Career growth and development opportunities within a global organization.
Employment Type
Full Time
