Production Leader with French

Production

• Assistance with production around the Workplace
• Technical expertise for various Users and/or Beneficiaries and skills on Mac/IOS
• Global incidents managing (Referent for tower control escalation management diverse document management communication validation)
• Handling escalation management and requests from all support teams
• Validation of group IT communications
• Management of content in the knowledge base
• Detection of malfunctions and monitoring of corrections
• Participation in Service Quality Reviews with business teams and dedicated N3 teams
• Regular exchanges with our international counterparts (UK US Asia Morocco)
• Management guidance and support of audit missions

Project

• Creation of product technical documentation which is developed gradually in the knowledge base
• Detection of malfunctions and monitoring of corrections
• Construction of dashboards to quantify user requests
• Qualification and quantification to measure if the service desks are ready to handle requests from users of the future solution
• Change management and monitoring of continuous improvement related to projects
• Application of Passport to Support and establishment of the task schedule
• Sizing of resources required for project implementation: resources schedule budget

Deliverables

• Creation review correction and validation of CMS sheets
• Incident and request handling procedure escalation / RACI matrix
• Weekly SQR reporting and meeting minutes
• Monitoring of general incidents via dedicated SharePoint
• Detailed reporting on requests and incidents logged through the ITSM tool
• Dashboard via BI Tools Project reporting

Qualifications :

• Fluent in English and French
• Good knowledge of reporting tools and ITSM
• Good understanding of IT security concepts and ITIL
• Active directory architecture
• Familliar with AGILE methodology and BI Reporting tools
• Network Services and processes (DHCP DNS IP gateway Nat static / dynamic)
• Good knowledge of Microsoft products (Teams Skype SharePoint Intune) and Citrix xen-desktop and xen-app

Additional Information :

Working mode: hybrid 2 days/week at the office in Bucharest

Benefits:

          Full access to foreign language learning platform

          Personalized access to tech learning platforms

          Tailored workshops and trainings to sustain your growth

          Medical Insurance

          Meal tickets

          Monthly budget to allocate on flexible benefit platform

          Access to 7 Card services

          Wellbeing activities and gatherings

Remote Work :

No

Employment Type :

Full-time