English Speaking Customer Advisor
English Speaking Customer Advisor
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Job Description
Are you a highly proficient English speaker with a passion for helping people Do you thrive in a dynamic fast-paced environment and prefer working a night schedule We are looking for dedicated and empathetic individuals to join our team in Athens as a Night Shift Customer Advisor for one of the worlds largest home improvement projects.
This is a fully on-site role in our modern office in Athens. Please note that this position requires candidates to be based in Athens and no relocation assistance is offered.
The Role
As a Night Shift Customer Advisor you will be the primary point of contact for customers of a major North American home improvement and hardware retail brand. Your goal will be to provide exceptional service and support ensuring every customer interaction is positive and productive. You will handle a wide range of inquiries from tracking online orders and managing returns to providing detailed product information and resolving complex issues. This is a crucial role that requires excellent problem-solving skills patience and a genuine desire to help others.
Key Responsibilities
- Customer Support: Handle inbound communications (via phone email and live chat) from customers providing accurate information and professional assistance.
- Problem Resolution: Proactively investigate and resolve customer issues related to orders deliveries product specifications and billing.
- Information Management: Accurately document all customer interactions and details in the companys CRM system.
- Product Knowledge: Develop a deep understanding of a vast range of products and services to effectively assist customers.
- Team Collaboration: Work closely with a supportive team and other departments to escalate and resolve complex issues when necessary.
- Adherence to Standards: Follow all company policies and procedures to ensure a consistent and high-quality customer experience.
What Were Looking For
- Fluent English: A minimum of C1 level proficiency in English (both written and spoken) is a must. You will be communicating with customers entirely in English.
- Flexibility: Willingness and availability to work night shifts on a consistent basis.
- Location: Must be a current resident of Athens Greece with the legal right to work in the country. No relocation package is offered for this role.
- Communication Skills: Exceptional verbal and written communication skills with a positive and empathetic demeanor.
- Problem-Solving: A natural ability to analyze problems and find effective solutions quickly and efficiently.
- Technical Proficiency: Comfortable working with various software programs including CRM systems and Microsoft Office.
- Resilience: The ability to remain calm and professional under pressure and in challenging situations.
- Prior experience in a customer-facing role is highly desirable.
What We Offer
- Competitive Salary: A rewarding compensation package that reflects your skills and commitment.
- Generous Benefits: Comprehensive health and life insurance to ensure your well-being.
- Paid Training: A fully paid intensive training program to equip you with all the knowledge and skills needed for the role.
- Career Growth: Opportunities for professional development and advancement within the company.
- Dynamic Work Environment: Join a diverse and collaborative team in a modern state-of-the-art office.
- Additional Perks: Enjoy a variety of other benefits and incentives designed to reward your hard work.
How to Apply
If you are a dedicated and customer-focused professional ready to take on a challenging and rewarding night shift role in Athens we encourage you to apply. Please submit your CV and a brief cover letter outlining your relevant experience.
Employment Type
Full Time
