German Speaking Customer Support Advisor

Ta’ Xbiex - Malta

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

A well-established igaming company based in Malta is currently seeking a German Speaking Customer Support Advisor to join their team. This role is vital in ensuring customer satisfaction and loyalty. The successful candidate will be the first point of contact responsible for troubleshooting issues and providing prompt solutions to enhance the user experience.

This role is 100% office based offering an annual salary of 26K benefits.

Role & Responsibilities

Delivering customer support and resolving inquiries via chat and email
Guiding customers through the website assisting with navigation account setup and management
Working closely with teams such as Payments and Fraud to maintain a safe and reliable environment
Collecting customer feedback to help enhance services and relaying important information to the relevant departments

Education Skills & Experience

A minimum of 1 year experience in online igaming customer support (non-negotiable)
Native-level German proficiency both written and spoken
Fluent in English
Strong communication interpersonal and problem-solving skills
Ability to work independentlyand collaboratively as part of a team
Flexibility to work shifts including late evenings nights and weekends
Patience and empathy when handling customer inquiries and concerns

About the role

Salary: 26K benefits
Location: Office-based in Ta Xbiex
Shift rota: 06:00 14:30 14:00 22:30 21:00 05:30 or 22:00 06:30

Please apply with you CV in English.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

A well-established igaming company based in Malta is currently seeking a German Speaking Customer Support Advisor to join their team. This role is vital in ensuring customer satisfaction and loyalty. The successful candidate will be the first point of contact responsible for troubleshooting issues a...

Key Skills

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About Company

JobMatchingPartner

Owned and operated by JobMatchingPartner Limited since 2019.Registered office: Centris Business Gateway II, Level 2G,Triq is-Salib Ta' L-Imriehel, Zone 3Central Business District Birkirkara CBD 3020 MALTARecruitment Licence EA00340-2024 issued by the D.I.E.R. in MaltaCompany Reg C9358 ... View more

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