Danish Speaking Customer Advisor
Danish Speaking Customer Advisor
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Job Description
Are you a compassionate fluent Danish speaker who enjoys helping people Do you have a positive attitude and a passion for providing exceptional customer care We are looking for a dedicated and empathetic Customer Advisor to join our fully remote team providing first-class support for a global leader in consumer electronics.
This is a fully remote position but it requires you to be a resident of and legally authorized to work in Greece. For highly qualified candidates currently residing outside of Greece we offer a comprehensive relocation package including flight tickets and accommodation to help you make the move and get settled.
The Role
As a Danish-Speaking Customer Advisor you will be the first point of contact for clients in the Danish market. You will provide high-quality support and guidance for a wide range of products and services. Your primary responsibility will be to listen to customers needs and questions and guide them toward a positive resolution with patience and a clear simple approach. While previous experience is a plus it is not a requirement as we provide a thorough paid training program to get you up to speed.
Key Responsibilities
- Customer Support: Handle incoming inquiries via phone chat and email assisting customers with their questions about products and services.
- Problem Resolution: Provide friendly and efficient support to resolve a variety of customer concerns escalating more complex issues to a specialized team when necessary.
- Documentation: Accurately log all customer interactions feedback and details in the companys internal systems.
- Customer Guidance: Guide customers through solutions ensuring they feel supported and informed throughout the process.
- Continuous Learning: Actively participate in training sessions to stay updated on new products services and support procedures.
What Were Looking For
- Fluent Danish: You must be a fluent Danish speaker (C2 level) with excellent verbal and written communication skills.
- English Proficiency: A minimum of B2 English proficiency is required for internal communication team meetings and training.
- Customer-Focused Mindset: A natural desire to help others and a calm empathetic demeanor.
- Problem-Solver: A strong ability to listen and provide clear simple solutions.
- Adaptability: Willingness to learn about new products and adapt to an evolving environment.
- Location: Must be a resident of Greece with the legal right to work.
What We Offer
- Competitive Salary: A rewarding compensation package that recognizes your skills.
- Comprehensive Benefits: A generous benefits package including health and life insurance from day one.
- Paid Relocation: For candidates outside of Greece we provide paid flights and accommodation to facilitate your move.
- Provided Equipment: All necessary work equipment (laptop headset monitors etc.) will be shipped directly to your home.
- Professional Development: Opportunities for career advancement and growth within a global company.
- Full Remote Flexibility: Enjoy the freedom of a fully remote role allowing you to work from anywhere in Greece.
How to Apply
If you are a motivated individual with a passion for customer service and communication and you meet the language requirements we encourage you to apply. Please submit your CV and a brief cover letter outlining why you would be a great fit for this role.
Employment Type
Full Time
