Customer Success Manager
Customer Success Manager
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Job Description
Want to Impact Frends Growth Journey
As we continue to grow rapidly we are looking for a new sales-oriented Customer Success Manager to join our CSM team.
In this role you will be responsible for maintaining and developing cooperation with our Frends customers and partners and customer satisfaction together with our experts. You will ensure the value of our product to new and existing customers. Your work will consist of onboarding supporting and consulting our various customers and you will be the single point of contact in operational matters and sales. You will be supported by other CSMs a great Team Lead and other Frends experts.
If you enjoy working with a growing Nordic iPaaS leader and global challenger with great people and a low-hierarchy culture that fosters trust freedom flexibility and responsibility this opportunity could be ideal for you!
Frends iPaaS is a modern European low-code integration platform. Frends solves the digitalization challenges of both global and smaller customers and in both private and public sectors in various industries. Frends is recognized 3rd year in theGartnerMagic Quadrantfor Integration Platform as a Service Worldwide. Frends is also awarded inG2 review with the Momentum Leader (API Management) Best Usability Easiest to Use & Admin Highest User Adoption Most Implementable Fastest Implementation and Fastest Time to Value badges in 2025. Our customers give us 4.7 out of 5 stars on Gartner Peer Insights.
What Youll Do
- ensure product value for new and existing customers and grow our customers to the next level
- customers and partner meetings
- consulting of Frends best practices
- helping new customers in onboarding Frends and coordinating Frends trainings
- deployment and management of ticketing and documentation tools
- establishing basic practices and rules for development
- daily communication and cooperation between the customers and Frends teams (technical experts CSMs sales R&D OPS)
Read more about the role from our blog.
We offer you
- a competitive salary adequate to your expertise
- a role in a growing team and a possibility to create internal processes in it
- freedom and responsibility - youll be organising your days by yourself
- own modern expanding Nordic platform Frends with our own R&D
- safe and modern workplace - we stand firm with a strong backbone
- an employer who supports in various life situations and invests in peoples happiness
- low hierarchy and an open atmosphere - be yourself and ask whatever you have in mind
- skilled co-workers and a supporting supervisor and team - you are not left alone
- flexible working time and hybrid/remote work mode
Read from our blog why talents choose Frends and why Frendszies stay with us.
What You Bring
The ideal candidate will already have work experience in the B-t-B SaaS sector in a similar role and have great skills as a conductor of customer relations.
We highly value excellent communication skills a positive and sales-oriented mindset curiosity about learning new technologies and the ability and willingness to work in a growing dynamic and fast-paced IT environment.
As a person you are flexible and proactive and enjoy cooperation with different stakeholders and new environments. You are interested in understanding customers needs and businesses and want to develop and grow them further.
To succeed in this role we also value
- a couple of years of experience in a similar role in the B-t-B SaaS field.
- technical understanding and curiosity toward technical solutions.
- business-centric thinking and the capability to grow our customers to the next level.
- experience in IT services related to IT solutions and needs for various life-cycle stages.
- experience in development practices and making everyday life run smoothly in accordance with the best practices.
Language & Location
The role requires professional written and spoken English as well as living in Europe with a work traveling will be required to meet with customers and the team. We support hybrid and remote work modes. Frends has offices in Stockholm Sweden and Espoo Finland so we prefer locations in these areas to be accessible for monthly visits to the office and meetings with the team. Other CSM team members are currently located in Finland and Sweden. If youre located elsewhere though we will still consider your application. We are open for recruiting a person that matches our needs and goals best.
Interested in joining us
If youre interested in joining our growth journey and making a meaningful impact please dont hesitate to get in touch with us soon! The role will be filled as soon as the right person is found.
Additional Information
- The start is flexible according to your situation and we offer a permanent full-time position (no consultancy / freelance contracts).
- The salary will be a fixed monthly salary plus a bonus model.
- Our recruitment process includes around three discussions. To ensure a smooth and informative process you will meet at least our People Integrator Team Lead CSM team member and COO. Reference checks are also included.
- Please note that we accept applications for this position only through our career website.
Employment Type
Full Time
