Information Technology Support Specialist
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Job Location:
Wakefield, NY - USA
Monthly Salary:
$ 60000 - 70000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary:
The Wakefield Public Schools Technology Department is looking for a full time Information Technology Support Specialist. The Information Technology Support Specialist will provide first-tier IT support and troubleshooting for the 8 locations of the Wakefield Public Schools (PreK-Post). This position requires a meticulous attention to detail excellent customer service skills and the ability to adapt and work in a fast-paced environment to ensure our teams success.
Duties & Responsibilities:
- Support for the following:
- Use of technology in and out of the classroom for teaching and learning
- PC Mac application and hardware technical support for staff
- Windows and Google account and group management
- Chromebook and iPad hardware and software support for student and staff devices
- Google Apps for Education
- Classroom AV systems
- PowerSchool
- Data Reporting (SIMS EPIMS SCS CRDC)
- Printing and Copying
- MCAS WINPAK and ID badges
- Other online services including any newly rolled out applications
- Special events and completion of projects that may take place after hours
- Acts as an escalation point for the building-based support personnel
- Helps manage service requests with the use of self-service ticketing system
- Assist with creating and maintaining standard operating procedure documentation
- Assistance with creating monthly technology newsletter
- Security Awareness Training
- Staff Creation (email/PS/TP/AD) Dual Role
- Student account creation / maintenance/Suspension (individual & Bulk)
- Laptop repair and Chromebook refresh/cleaning
- Ability to be a team player maintain acceptable attendance levels and maintain confidentiality of district data
- Other duties as assigned by your supervisor
Job Requirements:
- High School Diploma (College Degree preferred)
- 2 years of experience in a technology support role
- Excellent Customer Service Skills
Physical Requirements:
This position may require stooping kneeling crouching reaching standing walking pushing pulling lifting finger dexterity grasping talking hearing seeing and repetitive motions. Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects. Exposure to moving mechanical parts odors chemicals extreme temperatures inadequate lighting workspace restrictions and intense noises may occur at times.
Position Type: Full Time
Hours: 7:30 3:30pm
Salary Range: $60000-$70000
Required Experience:
IC
Key Skills
- Computer Hardware
- IT Experience
- Network Administration
- Network Support
- LAN
- Computer Networking
- Computer Skills
- Windows
- Sharepoint
- Teaching
- Operating Systems
- Leadership Experience
