Senior Project Manager
Senior Project Manager
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Job Description
Fortinet is looking for a project manager working directly with R&D Customer Support and Sales team to manage critical pre-sales feature development and post-sales issue resolution related to Fortinets key this individual contributor role you will manage escalations from the field understand the details of the customers new feature requirements and issues and track projects until a solution is delivered.
As a Project Manager you will:
- Have previous experience in project management technical support software development or QA
- Hold a bachelors degree in computer science Engineering or related technical discipline
- Have prior experience in handling complex customer escalations and working closely with sales and support engineers
- Possess knowledge of TCP/IP firewalls routers switches VPN IPS Antivirus Web Filtering Antispam etc.
- Demonstrate a sense of urgency in responding to field requests with good judgement on case severity and business impact
- Exhibit strong communication skills (written and verbal) and professionalism
- Be self-motivated detail-oriented ability to work under pressure
The Canada base salary range for this full-time position is expected to be between $127000 - $155000 annually. Wage ranges are based on various factors including the labour market job type and job level. Exact salary offers will be determined by factors such as the candidates subject knowledge skill level qualifications and experience. Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical dental and vision coverage including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling legal advice mental health resources etc. We also provide critical illness disability and life insurance as well as a Group
About Our Team:
Join our team known for its collaborative ethos working seamlessly with global customers internal engineering teams and product development groups. Our team culture emphasizes continuous learning innovation and a strong commitment to customer satisfaction. We embrace Fortinets core values of openness teamwork and innovation fostering an environment where team members support each other share knowledge and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinets high standards of excellence in cybersecurity solutions
Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging enjoyable and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660000 customers around the globe
Required Experience:
Senior IC
Employment Type
Full-Time
