Help Desk Analyst
Help Desk Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Primary Location:5537 Glenwood Hills Pkwy Grand Rapids MI 49512
Employee Status: Full-Time
Workplace Type:Fully On-Site
Who we are:
At LMCU youll find more than just a job - discover a fulfilling career where your contributions truly matter.
Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.
About this position:
The Help Desk Analyst I role is responsible for ensuring the smooth and effective operations of the credit unions information and operating systems hardware/software training and support.
What youll do:
Reviews documentation of new modules/features submits for use to management team.
Interfaces with vendor on implementation configuration of software/hardware Datacom/cabling prioritization and resolution of problem issues.
Maintains internal list of priority issues.
Assists in development of internal documentation of procedures for development and use of PC and DP system applications.
Trains credit union staff on PC fundamentals and provides PC support i.e. Windows basic word processing etc.
Completes hardware maintenance upgrades trouble-shooting and repair.
Internal repair when feasible otherwise coordinate with external repair service.
Evaluates repair/upgrade cost benefit.
Installs and configures software.
Generates reports or downloads for DP system.
Maintains and administers local area network.
Distributes/inserts updates of DP vendor documentation.
Backs up critical data files on PC/LAN.
What youll bring:
Three years up to five years of similar or related experience including preparatory experience.
Ability to communicate with supervisors employees outside vendors and repair personnel both in-person and over the phone.
Diagnostic and maintenance abilities with PC hardware software and LAN.
What youll get:
All Employees: weekly pay and retirement savings options.
Full Time Employees: comprehensive health coverage including medical (with prescription) dental vision HSA match paid parental leave and tuition reimbursement.
To see a full list of our benefit offerings check out this helpful guide!
Have additional questions about the role Email the Talent Acquisition Team at: .
If you lack access to the internet or require an accommodation in the application process please send your resume via mail to 5664 Prairie Creek Drive Caledonia MI 49316.
Required Experience:
IC
Employment Type
Full-Time
