Assistant Vice President, Complex Claims
Assistant Vice President, Complex Claims
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$ 152000 - 242000
1 Vacancy
Job Description
You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA we strive to create a culture in which people know they matter and are part of something important ensuring the abilities of all employees are used to their fullest potential.
This Assistant Vice President position is responsible for the strategic direction and leadership of high severity Auto and General Liability claim execution. The role is entrusted with the effective implementation of key strategic objectives and policies for high exposure claims in accordance with the companys most crucial strategic priorities.This position enjoys a flexible hybrid work schedule and is available in any location near a CNA office.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Directly manages and directs a Major Loss Unit (MLU) of 6 director level claims professionals handling the highest severity most complex claim matters and/or matters with large potential exposure to CNAs insureds and CNA. Managerial responsibilities include driving optimal claim outcomes by ensuringtimely strategic action-based claims handling on all MLU cases within the unit.
Develops and implements strategic objectives that have substantial impact on the company by ensuring all claims are handled and resolved successfully and in accordance with claim best practices.
Drives performance by leading and directing a Major Loss Unit of 6 director level claims professionals. Accountable for team execution and development with an emphasis on talent management and succession planning in accordance with CNAs strategic direction.
Collaborates with senior Claims leadership on the development and implementation of key claim policies business strategies and goals regularly evaluating performance against goals; and holding self and team accountable for achieving desired results.
Frequently collaborates with internal business partners in Underwriting and Actuary to ensure optimal implementation of business strategies; regularly communicating with these stakeholders regarding progress and status updates on impactful claim files claim trends and legal developments that may impact the business; entrusted to manage appropriate levels of risks based upon informed analysis and technical expertise.
Strives to achieve a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital processes and technology. Identifies emerging issues and trends that may have substantial impact on CNA.
Manages expenses and adequately controls resources to ensure successful operations within established budget productivity and efficiency standards. Utilizes technology and leverages internal and external systems capabilities data and metrics to analyze trends and improve organizational and process performance.
Champions CNA with an advanced understanding of the companys differentiating position in the industry CNAs products and services as well as a working knowledge and understanding of competitors products and services.
Remains fluent and up to date on all legal and regulatory developments on the state and federal levels industry activities and trends. May represent CNA in industry trade groups.
Reporting Relationship
Claims VP with frequent interaction with Claims SVP and other senior leaders in Claims Actuary and Underwriting.
Skills Knowledge & Abilities
Deep technical expertise with a background of successfully leading a team handling high exposure claims.
Proven track record of successful claims management including knowledge and understanding of theories and practices within claims management and insurance industry operations and working knowledge of finance and accounting functions.
Ability to effectively interact and communicate with all levels of external and internal business partners within scope of responsibility team and a matrix environment.
Leadership and management skills demonstrating integrity and professionalism.
Ability to drive results by identifying and resolving problems within scope of responsibility.
Knowledge of the insurance industry its products and services.
Knowledge of Microsoft Office Suite and other business-related software as well as applicable AI tools.
Education and Experience
Bachelors degree with Masters or J.D. preferred or equivalent experience.
Typically a minimum of ten years of related work experience with five years management experience.
Applicable certifications or professional designations preferred.
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In certain jurisdictions CNA is legally required to include a reasonable estimate of the compensation for this District of Columbia California Colorado Connecticut Illinois Maryland Massachusetts New York and Washington the national base pay range for this job level is $152000 to $242000 determinations are based on various factors including but not limited to relevant work experience skills certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees and their family members achieve their physical financial emotional and social wellbeing goals. For a detailed look at CNAs benefits please visit.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation please contact
Required Experience:
Exec
Employment Type
Full-Time
