SNAP Specialist
SNAP Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
FLSA: Non-Exempt
Benefits: Eligible
Hours Per Week: 40/Full-time
Met Council is Americas largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion integrity and respect. Our programs are staffed by experts who help over 325000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations family violence services Holocaust survivor assistance geriatric social work crisis intervention and the largest free kosher food distribution program in the world. Our network of 101 food pantries affordable housing sites and affiliated JCCs provide services directly in neighborhoods across New York City.
Position Summary:
The SNAP Specialist will conduct outreach for the Supplemental Nutrition Assistance Program (SNAP formerly the Food Stamp Program) targeting underserved communities in Boro Park Brooklyn. The SNAP Specialist will be responsible for providing clients with education assessment and facilitated enrollment services to SNAP.
Please note: This is a hybrid role requiring four days on-site and one day remote each week. The primary office locations are in Boro Park (Brooklyn) and the Financial District (Manhattan).
Duties and Responsibilities:
As part of the Benefits Access Department the SNAP Specialist will work with a team to conduct an intensive outreach campaign targeting the working poor seniors and immigrant communities. Under the supervision of the director of the department the SNAP Specialist will:
- Conduct outreach to community-based organizations emergency food programs and other partners providing information on SNAP rules and regulations.
- Educate potentially eligible clients about SNAP.
- Screen counsel and advise clients on necessary documentation and eligibility requirements for the SNAP Program.
- Help potentially eligible households and individuals gain access to the SNAP program by providing application guidance and assistance using web-based tools (e.g. Access HRA).
- Provide post-application assistance and advocacy for disputed cases as needed to existing clients.
- Provide case management assistance to existing clients (e.g. periodic reports and case change forms).
- Provide recertification assistance to SNAP participants via web-based tools (e.g. Access HRA).
- Work in tandem with staff at partner agencies and other Met Council departments.
- Attend community outreach events fairs and forums as needed. Occasionally this will involve nontraditional work hours.
- Work towards connecting clients with other low-income programs and benefits including but not limited to Fair Fares free tax preparation services Health Insurance HEAP NYC Care WIC etc.
- Document all services rendered in Met Councils database system (Salesforce) and other relevant tracking tools.
- Additional responsibilities as required.
Competencies:
- Exceptional customer service skills
- Excellent communication skills
- Comfort using online technologies and database systems daily
- Benefits screening especially for SNAP
- Public speaking including conducting presentations in various settings
- Ability to help clients navigate through barriers while adhering to local state and federal rules and regulations
- Attention to detail to ensure that client applications are submitted properly and with necessary documentation
- Serve the diverse needs of clients with professionalism and patience
- Promptness and adherence to regular work hours is particularly important for this position as successful candidate provides direct services to the community.
Skill and Education Required:
- High School Diploma (required) bachelors degree (preferred).
- Background in Public Health Public Administration or Human Services.
- Prior extensive experience working with the Orthodox Jewish community (required).
- Additional language capabilities particularly Spanish or Russian (strongly preferred).
- Knowledge of government benefits is a plus.
Special Requirements:
- This position requires a willingness to travel throughout the five boroughs of New York City though the primary office locations are in Boro Park (Brooklyn) and the Financial District (Manhattan).
- Additional sites may be assigned as required.
Compensation: $21.63 per hour.
Benefits: Major medical dental and vision insurance; pre-tax commuter benefits; FSA; 403(b); plus holidays.
Required Experience:
IC
Employment Type
Hourly
