ERP Functional Support Analyst
ERP Functional Support Analyst
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Job Description
ERP Functional Support Analyst Oracle Fusion Richmond VA (Remote)
This is NOT a systems development role. Please do not submit developers to this role!
ERP Applications Analyst
100% Remote - Must pick up equipment IN PERSON if selected
Short-term assignment 3 months. No expectation to go beyond 3 months.
Need Senior Resource - Above 12 (Someone from Same Time Zone)
ABOUT THE ROLE
We are seeking an experienced ERP Applications Analyst to provide short-term contract support for our Oracle Fusion Cloud ERP implementation. This role will focus on preparing for system go-live stabilizing operations post-go-live and supporting end users. Oracle Fusion Cloud ERP knowledge is required.
Timeline that must be followed:
October Pre-Go-Live Preparation
System Readiness & Validation
- Assist with final end-to-end testing (GL AP AR Procurement Integrations).
- Validate role assignments workflow configurations and segregation of duties.
- Support mock cutover activities and validate data migration.
Issue Tracking & Resolution
- Log triage and escalate issues to Implementor or Oracle SRs as needed.
- Document recurring issues and help create quick reference guides for business users.
Training & Knowledge Transfer
- Assist with creating/reviewing job aids for system navigation and common transactions.
- Act as IT liaison for functional SMEs (helping bridge technical vs. business understanding).Beneficial to understand Oracle Fusion ERP functional processes.
Cutover Planning Support
- Validate technical steps in cutover checklist.
- Confirm user provisioning and workflow approvals.
- Support data reconciliation and trial runs for file transfers. Training provided for this process.
November January Post-Go-Live Hypercare & Stabilization
User Support & Troubleshooting
- Serve as Level 2 support for tickets logged in ServiceNow (access issues transaction errors workflow bottlenecks).
- Troubleshoot integration errors.
- Escalate critical defects to Oracle SRs or Implementor.
System Monitoring & Maintenance
- Monitor scheduled jobs and integrations.
- Validate file transfers between various systems such as Oracle Cloud ERP. Training provided. Beneficial to have knowledge of Oracle ERP and file transfer processes.
Business Support & Adoption
- Provide end-user support for Oracle ERP issues.
- Develop FAQs and troubleshoot recurring how-to questions from users.
- Identify training gaps and suggest reinforcement sessions.
Required/Desired Skills
Skill
Required /Desired
Experience You Have
Oracle Fusion Cloud ERP (Must be familiar with Product)
Required
Years
ERP Functional knowledge
Required
Years
ERP Modules General Ledger (GL)
Required
Years
ERP Modules Accounts Payable (AP)
Required
Years
End User Support
Required
Years
ERP Modules Account Receivable (AR)
Highly desired
Years
ERP Modules Procurement
Highly desired
Years
ServiceNow Ticketing system or similar ticketing system
Highly desired
Years
Oracle Cloud Certifications
Nice to have
send me resume on my mail -
Employment Type
Full-time
