ERP Functional Support Analyst

ERP Functional Support Analyst Oracle Fusion Richmond VA (Remote)

This is NOT a systems development role. Please do not submit developers to this role!

ERP Applications Analyst

100% Remote - Must pick up equipment IN PERSON if selected

Short-term assignment 3 months. No expectation to go beyond 3 months.

Need Senior Resource - Above 12 (Someone from Same Time Zone)

ABOUT THE ROLE

We are seeking an experienced ERP Applications Analyst to provide short-term contract support for our Oracle Fusion Cloud ERP implementation. This role will focus on preparing for system go-live stabilizing operations post-go-live and supporting end users. Oracle Fusion Cloud ERP knowledge is required.


Timeline that must be followed:

October Pre-Go-Live Preparation

System Readiness & Validation

• Assist with final end-to-end testing (GL AP AR Procurement Integrations).
• Validate role assignments workflow configurations and segregation of duties.
• Support mock cutover activities and validate data migration.

Issue Tracking & Resolution

• Log triage and escalate issues to Implementor or Oracle SRs as needed.
• Document recurring issues and help create quick reference guides for business users.

Training & Knowledge Transfer

• Assist with creating/reviewing job aids for system navigation and common transactions.
• Act as IT liaison for functional SMEs (helping bridge technical vs. business understanding).Beneficial to understand Oracle Fusion ERP functional processes.

Cutover Planning Support

• Validate technical steps in cutover checklist.
• Confirm user provisioning and workflow approvals.
• Support data reconciliation and trial runs for file transfers. Training provided for this process.

November January Post-Go-Live Hypercare & Stabilization

User Support & Troubleshooting

• Serve as Level 2 support for tickets logged in ServiceNow (access issues transaction errors workflow bottlenecks).
• Troubleshoot integration errors.
• Escalate critical defects to Oracle SRs or Implementor.

System Monitoring & Maintenance

• Monitor scheduled jobs and integrations.
• Validate file transfers between various systems such as Oracle Cloud ERP. Training provided. Beneficial to have knowledge of Oracle ERP and file transfer processes.

Business Support & Adoption

• Provide end-user support for Oracle ERP issues.
• Develop FAQs and troubleshoot recurring how-to questions from users.
• Identify training gaps and suggest reinforcement sessions.

Required/Desired Skills

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