Guest Services Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Shangri-LaRasa Sentosa Singapore
At Shangri-La Group we are a heart-warming family. We share something powerful our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour as kin as family. We strive to be the preferred employer by providing great benefits tranquil and sincere working environment work-life balance and effort recognitions.
A mere 15 minutes from the city Shangri-LaRasa Sentosa Singaporeis the only beachfront resort in comprises 454 guest rooms and suites impeccably furnished in warm natural tones. Each has a private balcony or terrace overlooking the ocean and verdant gardens. The resort creates a serene island escape to unwind to enjoy blissful spa pampering and to indulge the palate with exquisite cuisine.
We are looking for a Guest Services Managerto join our team!
As a Guest Services Manager we rely on you to:
- Take responsibility for overseeing the daily operations of the Front Office and Concierge
- Assist to supervise and direct the Front Office and Concierge team
- Ensure all guests are welcomed and assisted upon entering the resort lobby
- Ensure luggage deliveries storage and collections are done promptly
- Engage with guests to ensure guest interaction is established as best possible and enhance their overall experience with the resort
- Create an exceptional and memorable experience for all guests
We are looking for someone who:
- Has relevant experiences in the hotel industry with knowledge in Opera PMS system knowledgeable in the check in/out system and concierge processes from arrival to departure
- Preferably comes from a hotel management-related education background or relevant experiences in hotels Front Office operations
- Has strong guest communication and engagement skills with exposure to interacting with both international and domestic travellers as our resort is an international destinations
If you are the right person what are you waiting for Click the apply button now!
Required Experience:
Manager
Key Skills
- English Language
- Cost Estimation
- Corporate Risk Management
- Export Sales
- J2EE
About Company
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