Service Order Administrator
Service Order Administrator
Posted on :
28-09-2025
Employer Active
1 Vacancy
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Job Description
Description
Responsibilities
- Responsible for managing post sales activities related to processing RMAs service requests and service billings.
- Verify customer and order information for correctness checking it against previously obtained information as necessary.
- Manage Install base updates for customer assets.
- Perform customer master maintenance supporting new account set-up account clean-up and miscellaneous account updates.
- Work closely with Field Service Team to manage incoming calls emails and other requests related to equipment returns repairs replacements parts orders and delivery schedules.
- Interface with shipping and logistics teams to follow up on shipping status.
- Process escalations for customers with a down system.
- Review all Orders for completeness to ensure they are booked in accordance with Coherents Global Booking Policy.
- Ensure all service orders are entered into ERP system timely and manage customer communication.
- Provide Order Status and Tracking Information to Internal and External customers.
- Manage and resolve backlog issues including order hold release product configuration issues item number discrepancies and purchase order requirements.
- Provide month end and quarter end support as needed to achieve Corporate Goals.
- Participate in Projects which support Department and Corporate goals.
Qualifications / Requirements
- Degree with minimum 4 years related experience in a Customer Service/Order Management related role in a complex business environment.
- Strong attention to detail and commitment to operational excellence.
- Outstanding written and verbal communications skills. (Must be fluent in English)
- Well organized and able to effectively handle multiple tasks.
- Experience with Oracle and is preferred.
- Must work US hours and weekends as required.
Working Conditions
- This role is remote
CultureCommitment
Ensure adherence to companys values (ICARE) in all aspects of your position at Coherent Corp.:
Integrity Create an Environment of Trust
Collaboration Innovate Through the Sharing of Ideas
Accountability Own the Process and the Outcome
Respect Recognize the Value in Everyone
Enthusiasm Find a Sense of Purpose in Work
Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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