Senior Manager, IT Vendor & Service Management

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

Roles & Responsibilities:

• Managing in-house and outsourced IT services to ensure meeting businesss expectations governed by the executed Service Level Agreements (SLA) between PBTB and vendors.

• Facilitate and maintain vendor relationships between businesses and suppliers negotiating contracts creating vendor standards and finding the best available vendors.

• Manage business needs and propose the right IT solutions to support the business within Regional IT Standard framework.

• Develop/ enhance local Vendor Management policies plans and procedures.

• Manage IT department operational budget and cost optimization.

• Regular review of IT expenses and outsourcing fees and propose and streamline IT services to achieve operations/ cost efficiency.

Job Requirements:

• More than 10 years of experience in Desktop Support IT Infrastructure and Operations.

• Strong knowledge on IT units vendor management service management.

• Strong knowledge on Infrastructure and end-point device.

• Strong knowledge of ITIL and local regulatory IT policies.

• Excellent verbal and written communication skills.

• Able to work across cultures effectively valuing diversity within virtual team.

• Working knowledge of international business practices.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.