Customer Service

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities
Customer Support & Issue Resolution
- Handle customer enquiries via phone WhatsApp email live chat and in
-person channels when required.
- Provide accurate information regarding products services promotions and processes.
- Respond promptly and professionally to customer complaints enquiries and requests.
- Troubleshoot basic service or technical issues and escalate complex cases to relevant teams.
- Follow up on open cases to ensure timely and satisfactory resolution.
- Consistently meet or exceed customer satisfaction standards.